Senior Call Center Specialist – Manila (Bonus & HMO)

Recruitify_HR; Manila; On-site; PHP 355,446 - 425,754; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Health Insurance (HMO)

Job summary

A recruiting company is seeking a Call Center Associate to join their team in Manila. This full-time position requires 5-7 years of call center experience and a diploma in a relevant field. Responsibilities include handling inbound and outbound calls, resolving customer issues, and meeting performance metrics. Ideal candidates possess strong communication skills and a customer-focused attitude. The position offers various incentives and a rewarding work environment.

Qualifications

• 5–7 years of experience in a call center environment.
• Ability to multitask and manage time effectively.
• Comfortable working in a fast-paced call center environment.

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Provide customer support and resolve issues effectively.
• Document customer interactions and feedback accurately.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and targets consistently.

Skills

Strong communication

Interpersonal skills

Multitasking

Time management

Customer-focused

Education

Diploma in relevant field

Job description

A recruiting company is seeking a Call Center Associate to join their team in Manila. This full-time position requires 5-7 years of call center experience and a diploma in a relevant field. Responsibilities include handling inbound and outbound calls, resolving customer issues, and meeting performance metrics. Ideal candidates possess strong communication skills and a customer-focused attitude. The position offers various incentives and a rewarding work environment.