Senior Call Center Specialist - HMO, Bonus (On-site Manila)

Recruitify_HR; Manila; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A dedicated recruitment firm in Manila seeks candidates for a Call Center role, offering a competitive salary up to 30K. The ideal applicant has 3-5 years of call center or customer service experience. Responsibilities include managing customer calls, resolving inquiries, and achieving performance metrics. Candidates must possess excellent communication and problem-solving skills, and a Bachelor’s degree in a relevant field is preferred. Company perks include an equity incentive plan, performance bonuses, and annual trips.

Qualifications

• 3–5 years of experience in a call center or customer service role.
• Ability to handle difficult customers with patience and professionalism.
• Strong problem-solving abilities and a customer-centric mindset.

Responsibilities

• Manage inbound and outbound customer calls efficiently.
• Resolve customer inquiries and problems promptly to ensure satisfaction.
• Document customer interactions and transactions accurately.
• Achieve individual and team performance metrics and targets.
• Collaborate with team members to improve overall service quality.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Education

Bachelor’s degree in a relevant field

Job description

A dedicated recruitment firm in Manila seeks candidates for a Call Center role, offering a competitive salary up to 30K. The ideal applicant has 3-5 years of call center or customer service experience. Responsibilities include managing customer calls, resolving inquiries, and achieving performance metrics. Candidates must possess excellent communication and problem-solving skills, and a Bachelor’s degree in a relevant field is preferred. Company perks include an equity incentive plan, performance bonuses, and annual trips.