Senior Call Center Associate — Equity, HMO & Bonuses

Recruitify_HR; Muntinlupa; On-site; PHP 355,446 - 425,754; Full time

Benefits offered by this job

Performance Bonus

Incentives

Health Insurance (HMO)

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading HR firm in Metro Manila is looking for a Call Center Associate to handle customer inquiries and provide support. The ideal candidate should have 5-7 years of experience in a call center environment and possess strong communication skills. Responsibilities include managing inbound and outbound calls, documenting interactions, and collaborating with team members. The role offers a competitive salary and benefits including equity incentive and performance-based bonuses.

Qualifications

• 5–7 years of experience in a call center environment.
• Comfortable working in a fast-paced call center environment.

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Provide customer support and resolve issues effectively.
• Document customer interactions and feedback accurately.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and targets consistently.

Skills

Strong communication and interpersonal skills

Ability to multitask and manage time effectively

Customer-focused with a positive attitude

Education

Diploma in any relevant field

Job description

A leading HR firm in Metro Manila is looking for a Call Center Associate to handle customer inquiries and provide support. The ideal candidate should have 5-7 years of experience in a call center environment and possess strong communication skills. Responsibilities include managing inbound and outbound calls, documenting interactions, and collaborating with team members. The role offers a competitive salary and benefits including equity incentive and performance-based bonuses.