Senior Call Center Specialist — On-site Pasig | Bonus & Perks

Recruitify_HR; Pasig; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

HMO

Sleeping Quarters

Job summary

A customer service recruitment agency in Pasig is looking for a dedicated Call Center Representative to handle inbound and outbound calls, ensuring high-quality customer service. Ideal candidates should have a diploma and 3-5 years of experience in a similar role, with excellent communication skills and the ability to multitask in a fast-paced environment. The role offers a full-time position with various benefits including performance bonuses and annual company trips.

Qualifications

• 3–5 years of experience in a call center or customer service role.
• Must be comfortable working in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls ensuring high-quality customer service.
• Resolve customer queries and issues effectively.
• Document all interactions with customers in the required systems.
• Meet and exceed individual and team performance metrics.
• Provide feedback to management on customer issues.

Skills

Excellent communication and interpersonal skills

Strong problem-solving skills

Ability to multitask and work under pressure

Attention to detail

Education

Diploma in a relevant field

Job description

A customer service recruitment agency in Pasig is looking for a dedicated Call Center Representative to handle inbound and outbound calls, ensuring high-quality customer service. Ideal candidates should have a diploma and 3-5 years of experience in a similar role, with excellent communication skills and the ability to multitask in a fast-paced environment. The role offers a full-time position with various benefits including performance bonuses and annual company trips.