Entry-Level Call Center & Customer Support Specialist

Recruitify_HR; Mandaluyong; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading recruitment agency in Metro Manila is seeking a Customer Service Representative to manage incoming calls and address customer inquiries effectively. The ideal candidate should have a Bachelor's degree in a relevant field and possess excellent verbal and interpersonal skills. You will be responsible for documenting customer interactions and collaborating with team members to enhance service quality. This position requires less than 1 year of experience and offers alternating shifts, including evenings and weekends.

Qualifications

• Less than 1 year of experience in customer service or call center.
• Ability to maintain customer information confidentiality.
• Comfortable working in a dynamic environment with alternating shifts.

Responsibilities

• Manage incoming calls and customer inquiries professionally.
• Provide solutions to customer issues and questions effectively.
• Document all customer interactions in the system accurately.
• Collaborate with team members to improve customer service.

Skills

Excellent verbal communication

Interpersonal skills

Problem-solving ability

Education

Bachelor's degree in a relevant field

Job description

A leading recruitment agency in Metro Manila is seeking a Customer Service Representative to manage incoming calls and address customer inquiries effectively. The ideal candidate should have a Bachelor's degree in a relevant field and possess excellent verbal and interpersonal skills. You will be responsible for documenting customer interactions and collaborating with team members to enhance service quality. This position requires less than 1 year of experience and offers alternating shifts, including evenings and weekends.