Senior Customer Service Specialist - Flexible Hours

Gratitude Philippines; Taguig; On-site; PHP 334,800 - 558,000; Full time

Job summary

A customer service company in Metro Manila is looking for a Customer Service Representative. The ideal candidate will assist customers with inquiries, resolve complaints efficiently, and maintain a high level of product knowledge. Applicants should have a Bachelor's degree and 5–10 years of experience in customer service. Strong communication, problem-solving skills, and the ability to work flexible hours are essential for success. Join our team to enhance customer satisfaction in a fast-paced environment.

Qualifications

• 5–10 years of experience in customer service.
• Ability to work in a fast-paced environment.
• Flexible hours, including evenings and weekends.

Responsibilities

• Assist customers with inquiries and provide accurate information.
• Resolve customer complaints efficiently and professionally.
• Maintain a high level of product and service knowledge.
• Document customer interactions and follow up on outstanding issues.
• Collaborate with team members to improve service delivery.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Conflict resolution

Education

Bachelor’s degree in a relevant field

Job description

A customer service company in Metro Manila is looking for a Customer Service Representative. The ideal candidate will assist customers with inquiries, resolve complaints efficiently, and maintain a high level of product knowledge. Applicants should have a Bachelor's degree and 5–10 years of experience in customer service. Strong communication, problem-solving skills, and the ability to work flexible hours are essential for success. Join our team to enhance customer satisfaction in a fast-paced environment.