On-site Call Center Specialist — Customer Care

LHA VILLA APARTMENT; Las Piñas; On-site; PHP 20,000 - 30,000; Full time

Job summary

A hospitality service provider is seeking a skilled Call Center Representative to assist customers with inquiries and resolve issues. The ideal candidate should have strong communication and problem-solving skills, a high school diploma, and experience in customer service is preferred. This full-time position requires flexibility in scheduling, including weekends, and focuses on delivering excellent customer experiences.

Qualifications

• Previous experience in customer service or call center environment is a plus.
• Ability to stay calm and professional in high-pressure situations.
• Flexible schedule and willingness to work shifts, including weekends if necessary.

Responsibilities

• Handle inbound and outbound calls, addressing customer inquiries and concerns.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and troubleshoot issues in a timely and efficient manner.

Skills

Excellent communication skills

Problem-solving skills

Attention to detail

Ability to multitask

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Call center software

Job description

A hospitality service provider is seeking a skilled Call Center Representative to assist customers with inquiries and resolve issues. The ideal candidate should have strong communication and problem-solving skills, a high school diploma, and experience in customer service is preferred. This full-time position requires flexibility in scheduling, including weekends, and focuses on delivering excellent customer experiences.