Customer Support Specialist — Flexible Hours

Recruitify_HR; Pasig; On-site; PHP 180,000 - 300,000; Full time

Job summary

A customer service provider in Metro Manila is looking for a dedicated professional to improve customer experience. In this role, you will handle inbound and outbound calls, resolve inquiries, and document interactions. The ideal candidate possesses a Bachelor's degree and 1-3 years of experience in customer service, demonstrating strong communication skills. Flexibility with schedules, including evenings and weekends, is essential for this position.

Qualifications

• 1-3 years of experience in a call center or customer service role.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Provide excellent customer service through effective communication and problem-solving.
• Handle inbound and outbound calls in a professional manner.
• Document customer interactions and transactions accurately.
• Assist customers with inquiries related to products and services.
• Resolve customer complaints and escalated issues as necessary.

Skills

Strong verbal communication skills

Strong written communication skills

Empathetic

Patient

Customer-oriented

Education

Bachelor's degree in a relevant field

Job description

A customer service provider in Metro Manila is looking for a dedicated professional to improve customer experience. In this role, you will handle inbound and outbound calls, resolve inquiries, and document interactions. The ideal candidate possesses a Bachelor's degree and 1-3 years of experience in customer service, demonstrating strong communication skills. Flexibility with schedules, including evenings and weekends, is essential for this position.