Senior Business Advisory & Service Delivery Lead

Accenture PLC; Taguig; Hybrid; PHP 2.000.000 - 3.200.000; Vollzeit

Zusammenfassung

Accenture is seeking a Business Advisory Assoc Director for a hybrid setup, focused on leading service delivery and client relationships. You will manage SLAs, drive strategic account growth, and coordinate cross-functional teams across client sites and Accenture facilities.

The role requires deep experience in managed services, strong leadership, and the ability to optimize performance, resources, and financial outcomes. Rotation shifts and client-site work form part of the assignments.

Qualifikationen

• Standard SDL Profile.
• 12+ years of relevant experience in Service Delivery.
• 10+ years of supervisory experience.

Aufgaben

• Building a personal relationship with key client staff.
• Successful service delivery - SLA achievement and high level of customer satisfaction.
• Good communication around issues and opportunities – get things done, make things happen.
• Collaborating with senior management on client account management and growth.
• Service reporting and sponsoring service delivery meetings.
• Pulling in additional resources when needed e.g. specialist teams or people for specific issues / opportunities.
• Removing all obstacles to customer satisfaction and / or financial performance.
• Communicating across organizational boundaries – from engineers through to senior managers.
• Working with the client and operations teams to identify and manage service improvement activities.
• Accountable for and contribute to the overall performance of the managed services division.
• Ability to follow hardware and software best practices as defined by the Managed Services management.
• Financial Management.
• Process capability development.
• Client Service Team/Service Delivery Team Project/Support Team Management and Work Management.
• Competency and Skill Management.
• People Development and Management.
• Process Compliance/Consistency, Quality, and Continuous Improvement.
• Scope and Client Service Delivery Tasks.
• Special Initiatives/Other.
• Team Finance and Resource Management.

Kenntnisse

12+ years of experience in Service Del

Supervisory experience

Jobbeschreibung

Accenture is seeking a Business Advisory Assoc Director for a hybrid setup, focused on leading service delivery and client relationships. You will manage SLAs, drive strategic account growth, and coordinate cross-functional teams across client sites and Accenture facilities.

The role requires deep experience in managed services, strong leadership, and the ability to optimize performance, resources, and financial outcomes. Rotation shifts and client-site work form part of the assignments.