DE033332-Business Advisory Assoc Director

8003 Accenture Inc Company; Taguig; Hybrid; PHP 2,000,000 - 3,200,000; Full time

Job summary

Accenture is seeking a Business Advisory Assoc Director for a hybrid setup, focused on leading service delivery and client relationships. You will manage SLAs, drive strategic account growth, and coordinate cross-functional teams across client sites and Accenture facilities.

The role requires deep experience in managed services, strong leadership, and the ability to optimize performance, resources, and financial outcomes. Rotation shifts and client-site work form part of the assignments.

Qualifications

• Standard SDL Profile.
• 12+ years of relevant experience in Service Delivery.
• 10+ years of supervisory experience.

Responsibilities

• Building a personal relationship with key client staff.
• Successful service delivery - SLA achievement and high level of customer satisfaction.
• Good communication around issues and opportunities – get things done, make things happen.
• Collaborating with senior management on client account management and growth.
• Service reporting and sponsoring service delivery meetings.
• Pulling in additional resources when needed e.g. specialist teams or people for specific issues / opportunities.
• Removing all obstacles to customer satisfaction and / or financial performance.
• Communicating across organizational boundaries – from engineers through to senior managers.
• Working with the client and operations teams to identify and manage service improvement activities.
• Accountable for and contribute to the overall performance of the managed services division.
• Ability to follow hardware and software best practices as defined by the Managed Services management.
• Financial Management.
• Process capability development.
• Client Service Team/Service Delivery Team Project/Support Team Management and Work Management.
• Competency and Skill Management.
• People Development and Management.
• Process Compliance/Consistency, Quality, and Continuous Improvement.
• Scope and Client Service Delivery Tasks.
• Special Initiatives/Other.
• Team Finance and Resource Management.

Skills

12+ years of experience in Service Del

Supervisory experience

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE

Business Advisory Assoc Director

WORK SETUP

Hybrid

RESPONSIBILITIES

• Building a personal relationship with key client staff
• Successful service delivery - SLA achievement and high level of customer satisfaction
• Good communication around issues and opportunities – get things done, make things happen
• Collaborating with senior management on client account management and growth
• Service reporting and sponsoring service delivery meetings
• Pulling in additional resources when needed e.g. specialist teams or people for specific issues / opportunities
• Removing all obstacles to customer satisfaction and / or financial performance
• Communicating across organizational boundaries – from engineers through to senior managers
• Working with the client and operations teams to identify and manage service improvement activities
• Along with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services division
• Ability to follow hardware and software best practices as defined by the Managed Services management
• Financial Management
• Process capability development
• Client Service Team/Service Delivery Team Project/Support Team Management and Work Management
• Competency and Skill Management
• People Development and Management
• Process Compliance/Consistency, Quality, and Continuous Improvement
• Scope and Client Service Delivery Tasks
• Special Initiatives/Other
• Team Finance and Resource Management

OTHERS

• Project Shift Schedule: Rotation
• Project Rest Day: Rotation
• Project/Team Location: Client Site - Non-Accenture Facility

SKILL AND QUALIFICATIONS

• Standard SDL Profile
• >12 years of relevant experience in Service Delivery
• 10+ years of supervisory experience #LI-PH About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture