Delivery Lead, WFM & Performance Director

Accenture PLC; Mandaluyong; On-site; PHP 2,500,000 - 4,000,000; Full time

Job summary

Accenture is seeking a Delivery Lead Associate Director in Mandaluyong, Philippines, for return-to-office operations. You will own overall delivery of WFM, agent performance, and reporting, leading large teams and coordinating cross-functional partners.

The role requires senior-level experience in workforce management, leadership, and industry knowledge, with a track record of delivering complex programs on time and with quality in a fast-paced global services environment.

Qualifications

• Minimum 12 years of industry experience.
• At least 10 years of leadership/managerial experience.
• 5–8 years domain experience in Workforce Management.

Responsibilities

• Oversee the delivery of WFM, agent performance and reporting functions.

Skills

Workforce Management

Leadership

Industry experience

Job description

Accenture is seeking a Delivery Lead Associate Director in Mandaluyong, Philippines, for return-to-office operations. You will own overall delivery of WFM, agent performance, and reporting, leading large teams and coordinating cross-functional partners.

The role requires senior-level experience in workforce management, leadership, and industry knowledge, with a track record of delivering complex programs on time and with quality in a fast-paced global services environment.