Senior BPO RFP Proposal Lead

Mass Markets, Inc.; Lambunao; On-site; PHP 600,000 - 900,000; Full time

Job summary

Mass Markets, Inc. is seeking a skilled BPO RFP Writer to lead the development of compelling proposals that win high-value clients in the outsourced contact center and BPO space.

This role demands strategic thinking, strong writing, and cross-functional collaboration across sales, marketing, and operations. Ideal candidates will have 5+ years in sales, business development, or proposal writing, with proficiency in MS Office and CRM platforms, and the ability to travel as needed.

Qualifications

• Bachelor's degree or equivalent in business, communications, or related field.
• 5+ years of leadership experience in sales, proposal writing, or business development.
• Proven ability to translate strategic vision into actionable plans with measurable outcomes.
• Strong background in complex deal structuring, financial modeling, and contract negotiation.
• Experience in BPO and contact center operations (inbound, outbound, chat, email).
• Exceptional writing, editing, and presentation skills.
• Proficiency in Microsoft Office Suite and CRM platforms.
• Ability to work independently, manage multiple priorities, and travel as needed.
• Demonstrated thought leadership and ability to inspire cross-functional teams.

Responsibilities

• Business Development: Identify and cultivate new opportunities through phone outreach, marketing campaigns, and industry networking.
• Strategic Research: Conduct market and client research to uncover new sales channels and partnership opportunities.
• Proposal Writing: Lead the RFP process drafting, customizing, and refining proposals using both new content and recycled responses.
• Content Management: Maintain and update proposal templates, presentation decks, and client communication materials.
• Executive Engagement: Present proposals and strategies to senior leadership and C-level executives with confidence and clarity.
• CRM Oversight: Manage CRM systems and sales tracking tools to ensure accurate pipeline and performance reporting.
• Brand Visibility: Oversee directory listings, sponsorships, and other visibility initiatives to support lead generation.

Skills

Sales leadership

Proposal writing

Business development

Written communication

MS Office

CRM experience

Travel ability

Education

Bachelor's degree in business or communications

Tools

CRM platforms

MS PowerPoint

MS Word

Job description

Mass Markets, Inc. is seeking a skilled BPO RFP Writer to lead the development of compelling proposals that win high-value clients in the outsourced contact center and BPO space.

This role demands strategic thinking, strong writing, and cross-functional collaboration across sales, marketing, and operations. Ideal candidates will have 5+ years in sales, business development, or proposal writing, with proficiency in MS Office and CRM platforms, and the ability to travel as needed.