Hybrid Training Manager — Coaching & Growth Leader

TASQ Staffing Solutions; Cebu City; Hybrid; PHP 700,000 - 1,000,000; Full time

Job summary

TASQ Staffing Solutions is seeking a Training Manager for Cebu City with a hybrid work setup. The role focuses on developing and leading training initiatives to improve agent performance and process effectiveness.

Requirements include a minimum of 2 years as a Training Manager in the BPO industry. The position involves coaching and mentoring process trainers and managers, and coordinating training needs analyses to close knowledge gaps.

Qualifications

• Minimum of 2 years as Training Manager in BPO Industry.

Responsibilities

• Manage process trainers, Assistant Manager, and Lead Assistant Managers aligned to the process.
• The job focuses on coaching and mentoring process trainers, Assistant Manager, Lead Assistant Managers, facilitate training classes as needed.
• Administer Training Needs Analysis, and come up with action plans to address knowledge gaps.

Job description

TASQ Staffing Solutions is seeking a Training Manager for Cebu City with a hybrid work setup. The role focuses on developing and leading training initiatives to improve agent performance and process effectiveness.

Requirements include a minimum of 2 years as a Training Manager in the BPO industry. The position involves coaching and mentoring process trainers and managers, and coordinating training needs analyses to close knowledge gaps.