BPO Customer Experience Specialist — Rotational Shifts

The Elitejob; Philippines; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Health insurance

Comprehensive training programs

Job summary

A leading BPO company in the Philippines seeks a Customer Service Representative to handle customer inquiries via various channels. The ideal candidate possesses excellent communication skills and relevant experience in a BPO setting. This role offers competitive salary, career advancement opportunities, and a positive work environment. Join a dedicated team focused on delivering exceptional customer service.

Qualifications

• Excellent verbal and written communication skills in English.
• Proven customer service experience in a BPO setting.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints promptly.

Skills

Excellent verbal and written communication skills

Customer service experience in a BPO setting

Ability to handle inquiries with empathy

Strong problem-solving skills

Familiarity with CRM software

Flexibility to work in rotational shifts

Tools

CRM software

Job description

A leading BPO company in the Philippines seeks a Customer Service Representative to handle customer inquiries via various channels. The ideal candidate possesses excellent communication skills and relevant experience in a BPO setting. This role offers competitive salary, career advancement opportunities, and a positive work environment. Join a dedicated team focused on delivering exceptional customer service.