Chat Support Agent — Customer Care Specialist

Caldwell Communications Consultancy Philippines; Navotas; On-site; PHP 223,000 - 290,000; Full time

Benefits offered by this job

HMO

Night Diff

Rice Allowance

Paid Leaves

13th Month Pay

Insurance Day 1

Mental Wellness Program

Government Benefits

Job summary

A leading consultancy firm in the Philippines is seeking Customer Service Representatives to handle inquiries via phone, email, or chat. Candidates should be Senior High School graduates, with or without BPO experience. The role includes resolving issues professionally and meeting quality targets. Benefits include HMO, rice allowance, paid leaves, and a mental wellness program. This is a great opportunity to start your career in the BPO industry.

Qualifications

• Open to Senior High School graduates with or without BPO experience.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide accurate information about services, processes, or policies.
• Resolve issues promptly and professionally.
• Maintain records of all interactions and updates.
• Escalate unresolved or complex issues to supervisors.
• Meet productivity, quality, and customer satisfaction targets.

Education

Senior High School diploma

Job description

A leading consultancy firm in the Philippines is seeking Customer Service Representatives to handle inquiries via phone, email, or chat. Candidates should be Senior High School graduates, with or without BPO experience. The role includes resolving issues professionally and meeting quality targets. Benefits include HMO, rice allowance, paid leaves, and a mental wellness program. This is a great opportunity to start your career in the BPO industry.