Senior Enterprise Client Relations Manager

Globe; Laguna; On-site; PHP 600,000 - 900,000; Full time

Job summary

Globe is seeking a Customer Relationship Manager to build and maintain strong connections with enterprise clients, ensuring satisfaction, retention, and loyalty across telecommunications products and services.

In this role you will manage client accounts, identify needs, coordinate with sales for upselling, resolve issues promptly, monitor satisfaction metrics, and ensure SLAs and contracts are kept up to date while representing Globe values.

Qualifications

• 5+ years of sales in Technical, Enterprise, or B2B environment.
• Proven account management or other relevant experience.
• Experience delivering client-focused solutions based on customer needs.
• Industry Background: Telco, ICT, IT, FMCG, Retail, Manufacturing, Non-Food, Logistics.
• Exceptional communication skills and proven effectiveness in delivering presentations.
• Bachelor’s Degree in Any Field.

Responsibilities

• Relationship management: Develop and nurture relationships with clients to ensure satisfaction and loyalty.
• Client retention: Focus on retaining existing clients and addressing concerns promptly.
• Account management: Serve as the main point of contact and provide regular updates.
• Upselling and cross-selling: Identify opportunities and collaborate with sales to generate revenue.
• Issue resolution: Handle client complaints and escalate as needed for timely resolution.
• Performance analysis: Monitor client metrics and recommend improvements.
• Contract and agreement management: Ensure contracts and SLAs are in place and renewed.
• Client feedback and surveys: Gather insights to improve processes and services.
• Continuous improvement: Propose and implement improvements based on industry trends.

Skills

Sales experience

Account management

Client-focused solutions

Communication skills

Attention to detail

Presentation skills

Education

Bachelor's Degree

Job description

Globe is seeking a Customer Relationship Manager to build and maintain strong connections with enterprise clients, ensuring satisfaction, retention, and loyalty across telecommunications products and services.

In this role you will manage client accounts, identify needs, coordinate with sales for upselling, resolve issues promptly, monitor satisfaction metrics, and ensure SLAs and contracts are kept up to date while representing Globe values.