Senior AR & Collections Specialist - Hybrid (Tue–Thu)

Restaurant365; Mexico; Hybrid; MXN 480,000 - 720,000; Full time

Benefits offered by this job

Law Benefits

Major Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Meal Vouchers

30-day Christmas bonus

Saving Fund

Job summary

Restaurant365 is seeking a Senior Accounts Receivable & Collections Specialist to independently manage past-due collections and support accurate cash application within established policies. This role requires sound judgment on sensitive customer matters, collaboration with internal teams, and a high degree of day-to-day autonomy.

The position is hybrid, with onsite presence on Tuesdays, Wednesdays, and Thursdays.

Qualifications

• 1+ years of A/R, accounting or financial process experience.
• Bachelor’s in business or Accounting preferred.
• Demonstrated customer service experience.
• Knowledge of SaaS companies and subscription-based revenue models.
• Understanding of GAAP principles and internal controls.

Responsibilities

• Negotiate with customers on past due amounts
• Approve, create and enforce payment plans
• Create and maintain process documentation for collections
• Monitor delinquent accounts for termination
• Review Customer Agreements to enforce terms
• Apply open credit memos to invoices
• Process payments (credit card, ACH, checks)
• Investigate cases and suggest refund solutions
• Facilitate approved payment plans and adjust due dates in system
• Leverage systems to automate dunning campaigns
• Research technologies for automation of cash processes
• Onboard, train, and mentor other team members on collections strategies

Skills

A/R experience

Customer service

SaaS knowledge

GAAP understanding

Flexibility

Education

Bachelor’s in Business or Accounting

Tools

Salesforce

Sage Intacct

Job description

Restaurant365 is seeking a Senior Accounts Receivable & Collections Specialist to independently manage past-due collections and support accurate cash application within established policies. This role requires sound judgment on sensitive customer matters, collaboration with internal teams, and a high degree of day-to-day autonomy.

The position is hybrid, with onsite presence on Tuesdays, Wednesdays, and Thursdays.