Global Collections Analyst - Hybrid, Evening Shift

ISS STOXX; Makati; Hybrid; PHP 500,000 - 700,000; Full time

Job summary

ISS STOXX is seeking a diligent Collections Analyst to join the Revenue Control team in Makati. You will manage accounts receivable, resolve client payment issues, and support cash collection objectives with strong analytical and communication skills.

The role requires 2–3 years in collections and proficiency in Excel; SAP and Salesforce experience is a plus. Hybrid work (3 days onsite, 2 days remote) with a late mid-shift (3:00 PM–12:00 MN) is available.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Minimum of 2-3 years of experience in collections, accounts receivable, credit control, or a similar finance-related role.
• Strong English communication skills, both written and verbal.
• Highly organized, detail-oriented, and results-driven with a proactive, hands-on approach.
• Medium to Advanced Microsoft Excel skills, including data analysis and reporting.
• Strong analytical and investigative skills with the ability to identify root causes and recommend solutions.
• Ability to read, interpret, and understand contractual terms and customer agreements.
• Excellent interpersonal skills with the confidence to engage and negotiate with clients professionally.
• Experience with SAP and Salesforce is an advantage.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Amenable to work on a late mid-shift schedule (3:00PM to 12:00 MN, PHT).
• Amenable to work on a hybrid arrangement (3 days onsite and 2 days work from home) and be based in Makati.

Responsibilities

• Communicate with clients to ensure prompt resolution of client payment or contractual issues including refunds, and unapplied cash receipts.
• Monitor accounts and investigate historical data to support client communication.
• Update account status records and collections efforts in SAP.
• Partner with Billing Team and Sales Teams on client issues.
• Creation, analysis and updating of weekly Collections reports.
• Manage collection activities for global entities while ensuring compliance with company policies and procedures.

Skills

English communication

Advanced Excel

Analytical thinking

Interpersonal skills

Attention to detail

Problem solving

Time management

Contract interpretation

Education

Bachelor’s degree in Finance, Accounting, Business Administration, or related field

Tools

SAP

Salesforce

Job description

ISS STOXX is seeking a diligent Collections Analyst to join the Revenue Control team in Makati. You will manage accounts receivable, resolve client payment issues, and support cash collection objectives with strong analytical and communication skills.

The role requires 2–3 years in collections and proficiency in Excel; SAP and Salesforce experience is a plus. Hybrid work (3 days onsite, 2 days remote) with a late mid-shift (3:00 PM–12:00 MN) is available.