Senior Analyst, Global Real Estate Operations (Remote)

JLL; Manila; On-site; PHP 400,000 - 700,000; Full time

Job summary

JLL is seeking a customer service and operations professional in Taguig, Philippines to support our global clients with comprehensive contact center services. The role involves handling inquiries, service requests, account management, and ensuring high levels of client satisfaction across facility management functions.

The ideal candidate shows strong English communication, solid administrative skills, and the ability to work on rotating schedules while collaborating with cross-functional teams

Qualifications

• Excellent verbal and written English communication skills.
• Advanced proficiency in MS Office Suite.
• Strong administrative, organization, and time-management skills.
• Willingness to work on shifting/rotating schedules.
• Experience supporting Global Region services is an advantage.
• Bachelor’s degree preferred.
• Internal applicant tenure in current role/Service Line is required for internal applicants.

Responsibilities

• Provide customer service and relationship management for global clients across facility management services.
• Configure and manage properties, including addresses, hours, and holiday schedules.
• Manage company records, SLAs, and billing settings for tenants, vendors, owners, and sub-tenants.
• Handle user administration, permissions, and notifications for the platform.
• Support incident tracking, escalations, and reporting to ensure service quality.

Skills

English fluency

Communication

Organization

Education

Bachelor’s degree preferred

Job description

JLL is seeking a customer service and operations professional in Taguig, Philippines to support our global clients with comprehensive contact center services. The role involves handling inquiries, service requests, account management, and ensuring high levels of client satisfaction across facility management functions.

The ideal candidate shows strong English communication, solid administrative skills, and the ability to work on rotating schedules while collaborating with cross-functional teams