Remote Senior Facilities Operations Analyst

Jones Lang LaSalle Incorporated; Philippines; Remote; PHP 335,000 - 558,000; Full time

Job summary

Jones Lang LaSalle Incorporated in the Philippines is seeking a customer service professional to handle inquiries via calls, email, and chat, while coordinating with internal teams to resolve issues.

You will build relationships with client personnel, analyze needs, and escalate when necessary, ensuring timely, high-quality service within our process guidelines.

The role requires shifting work schedules, strong communication, and a commitment to customer satisfaction across global teams.

Qualifications

• Excellent verbal and written English communication skills.
• Advanced proficiency in MS Office Suite.
• Strong administrative and time-management abilities.
• Good reporting, analytics, and presentation skills.
• Willingness to work on shifting/rotating schedules.
• Bachelor’s degree preferred.

Responsibilities

• Handle inbound and outbound calls, emails, chat communications, and ad-hoc facility management requests.
• Assess customer needs to develop targeted response strategies that optimize satisfaction outcomes.
• Build and maintain strong professional relationships with client personnel through proactive communication.
• Collaborate with cross-functional teams to design and implement enhancements and process improvements.
• Coordinate with internal teams and external vendors to ensure timely, effective solutions.
• Lead end-to-end management of customer requests, ensuring precise information capture and timely communication.

Skills

Excellent verbal and written English

MS Office proficiency

Administrative skills

Reporting and analytics

Willingness to work shifts

Education

Bachelor’s degree

Tools

MS Office

Job description

Jones Lang LaSalle Incorporated in the Philippines is seeking a customer service professional to handle inquiries via calls, email, and chat, while coordinating with internal teams to resolve issues.

You will build relationships with client personnel, analyze needs, and escalate when necessary, ensuring timely, high-quality service within our process guidelines.

The role requires shifting work schedules, strong communication, and a commitment to customer satisfaction across global teams.