Remote Facilities Operations Analyst

JLL; Philippines; On-site; PHP 335,000 - 558,000; Full time

Job summary

JLL in Taguig, Philippines, is seeking a customer support specialist to join our contact center serving global clients in facility management and operations. The role requires delivering 24/7 assistance across calls, emails, and chats while ensuring high satisfaction.

You will work with cross-functional teams, manage work orders, and communicate with stakeholders, maintaining adherence to SLAs and data privacy standards.

Qualifications

• Excellent verbal and written English communication skills.
• Advanced proficiency in MS Office Suite.
• Strong administrative skills in organization and time management.
• Good reporting, analytics, and presentation skills.
• Willingness to work on shifting/rotating schedules.
• Experience in supporting Global Region services is an advantage.
• Bachelor’s degree preferred.

Responsibilities

• Handle inbound and outbound calls, emails, chat communications, and ad-hoc facility management requests.
• Assess customer needs to develop targeted response strategies that optimize satisfaction outcomes.
• Build and maintain strong professional relationships with client personnel through proactive communication.
• Collaborate with cross-functional teams to design and implement enhancements and process improvements.
• Create detailed work orders and monitor progress to completion with clear stakeholder communication.
• Display unwavering commitment to customer satisfaction and escalate issues when needed.

Skills

English proficiency

MS Office

Administrative skills

Reporting & analytics

Time management

Shift work

Global region experience

Education

Bachelor's degree preferred

Job description

JLL in Taguig, Philippines, is seeking a customer support specialist to join our contact center serving global clients in facility management and operations. The role requires delivering 24/7 assistance across calls, emails, and chats while ensuring high satisfaction.

You will work with cross-functional teams, manage work orders, and communicate with stakeholders, maintaining adherence to SLAs and data privacy standards.