Global HR Shared Services Analyst – US/Australia (Hybrid)

Lennor Group; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Lennor Metier Consulting, a DOLE-licensed recruitment agency in the Philippines, partners with a global insurance and brokerage company for a Senior Analyst - Global HR Shared Services (US/Australia) based in BGC, Taguig City. The role covers end-to-end HR operations, SLAs, and compliance across regions.

The position requires 4–7 years in HR Shared Services, knowledge of US/Australia HR processes, and strong analytical skills. Hybrid work setup with shifting schedules.

Qualifications

• Bachelor's degree in HR or related field.
• 4–7 years in HR Shared Services or global HR support.
• Experience supporting US or Australia HR processes.
• Strong understanding of regional HR regulations and labor laws.
• Working knowledge of HR ERP systems.
• Experience with HR transition, migration or process improvement preferred.

Responsibilities

• Manage HR operations for US/Australia regions, including onboarding, offboarding, data management, and Tier 1 payroll support.
• Handle benefits administration, leave management, performance management, and employee records.
• Support employee profile management and HR system access issues.
• Manage background verification and reference processes for supported regions.
• Coordinate with onshore/offshore teams and external vendors for timely HR service delivery.
• Prepare and maintain HR documentation (process maps, SOPs, KPIs, SLA reports, dashboards).
• Ensure compliance with regional statutory requirements and internal policies.
• Participate in audits by providing process documentation and support.
• Conduct root cause analysis and propose process improvements.

Skills

Excel reporting

VB Macro

AI tools

Communication

Stakeholder management

Adaptability

Analytical thinking

Problem solving

Education

Bachelor's degree

Postgraduate HR degree

Tools

HR ERP systems

Job description

Lennor Metier Consulting, a DOLE-licensed recruitment agency in the Philippines, partners with a global insurance and brokerage company for a Senior Analyst - Global HR Shared Services (US/Australia) based in BGC, Taguig City. The role covers end-to-end HR operations, SLAs, and compliance across regions.

The position requires 4–7 years in HR Shared Services, knowledge of US/Australia HR processes, and strong analytical skills. Hybrid work setup with shifting schedules.