Global HR Shared Services Analyst (Hybrid)

Lennor Group; Philippines; Hybrid; PHP 500,000 - 900,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

Lennor Metier Consulting in the Philippines partners with a global insurer and brokerage firm to recruit a Sr. Analyst - Global HR Shared Services based in BGC, Taguig City.

The role supports end-to-end HR operations for US/UK/AU regions, ensuring timely service delivery within SLAs. You will manage HR processes, collaborate with regional stakeholders, maintain compliance, drive process improvements, and uphold operational excellence across HR shared services; shifting schedules and a hybrid

Qualifications

• Bachelor’s or Master’s degree; HR specialization is an advantage.
• 1–3 years of relevant experience in HR Shared Services or global HR support.
• Experience supporting US, UK, and/or APAC regions.
• HR transition or migration experience is a plus.
• Strong knowledge of regional HR processes, benefits, labor laws, and statutory requirements.

Responsibilities

• Manage end-to-end HR operations including new hires, exits, data management, and Tier 1 payroll support for the designated region.
• Administer employee lifecycle processes including benefits, leave management, performance management, records, and profile/access queries.
• Handle background verification and reference processes across supported regions.
• Coordinate with vendors, manage invoices, and support third-party service operations.
• Maintain HR documentation including process maps, SOPs, dashboards, KPIs, and SLA reports.
• Ensure compliance with regional statutory requirements and internal policies.
• Support audits by providing required documentation and insights.
• Perform RCA, track operational metrics, and identify optimization opportunities.
• Drive continuous improvement based on regulatory updates and tech enhancements.
• Collaborate with onshore and global teams to ensure seamless HR service delivery.

Skills

HR Shared Services

MS Excel reporting

Analytics

Stakeholder management

Process improvement

Oracle ERP

MS Office

Communication

Education

Bachelor’s or Master’s degree; HR specialization

Tools

Oracle

Job description

Lennor Metier Consulting in the Philippines partners with a global insurer and brokerage firm to recruit a Sr. Analyst - Global HR Shared Services based in BGC, Taguig City.

The role supports end-to-end HR operations for US/UK/AU regions, ensuring timely service delivery within SLAs. You will manage HR processes, collaborate with regional stakeholders, maintain compliance, drive process improvements, and uphold operational excellence across HR shared services; shifting schedules and a hybrid