Assistant Manager – Global HR Shared Services

Lennor Group; Philippines; Hybrid; PHP 1,400,000 - 2,100,000; Full time

Job summary

Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, partners with a global insurance and brokerage company for the role of Assistant Manager – Global HR Shared Services based in BGC, Taguig City. The position oversees daily HR operations, manages a team of HR Associates and SMEs, and drives continuous improvement to ensure compliant, high-quality HR services.

The role requires 10+ years in HR Operations/Shared Services, strong leadership, stakeholder

Qualifications

• Bachelor9s degree in Business Management, HR, or related field.
• 10+ years of HR Operations/Shared Services experience.
• Experience leading teams and managing stakeholders.
• Experience supporting global HR operations with onshore/offshore teams.
• Strong knowledge of HR policies, compliance and best practices.

Responsibilities

• Lead and manage HR Associates and SMEs by providing coaching, guidance, performance feedback, and development support.
• Oversee daily HR operations to ensure achievement of SLAs, KPIs, service quality targets, and business objectives.
• Develop and maintain HR processes, procedures, and service standards to improve operational efficiency.
• Monitor team performance, identify improvement areas, and allocate resources based on business priorities and workload demands.
• Manage stakeholder relationships with onshore/offshore teams and ensure timely resolution of escalated HR issues.
• Drive process improvement initiatives, automation opportunities, and HR technology adoption to enhance service delivery.
• Ensure compliance with regional labor laws, statutory requirements, HR policies, and internal controls.
• Support internal and external audits through documentation management, process reviews, and compliance activities.
• Lead or support HR projects, including transition activities, process enhancements, and continuous improvement initiatives.

Skills

Leadership

Stakeholder management

Project execution

HR policies & compliance

Communication skills

MS Office

Lean/Six Sigma

Education

Bachelor’s degree in Business Management, HR, or related field

Master’s degree (advantage)

Tools

MS Office

Job description

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a global insurance and brokerage company in their search for a Assistant Manager – Global HR Shared Services based in BGC, Taguig City.

Salary Range: Open to discussion

Work Setup: Hybrid (2-3x RTO)

Shift Schedule: Shifting (Depending on the assigned region)

Location: BGC, Taguig City

The role

The Assistant Manager – Global HR Shared Services is responsible for overseeing daily HR operations and ensuring the delivery of efficient, accurate, and high-quality HR services. The role manages a team of HR Associates and SMEs, drives operational excellence, ensures compliance across supported regions, manages stakeholder relationships, and leads continuous improvement initiatives to enhance HR service delivery.

Your Responsibilities

• Lead and manage HR Associates and SMEs by providing coaching, guidance, performance feedback, and development support.
• Oversee daily HR operations to ensure achievement of SLAs, KPIs, service quality targets, and business objectives.
• Develop and maintain HR processes, procedures, and service standards to improve operational efficiency.
• Monitor team performance, identify improvement areas, and allocate resources based on business priorities and workload demands.
• Manage stakeholder relationships with onshore/offshore teams and ensure timely resolution of escalated HR issues.
• Drive process improvement initiatives, automation opportunities, and HR technology adoption to enhance service delivery.
• Ensure compliance with regional labor laws, statutory requirements, HR policies, and internal controls.
• Support internal and external audits through documentation management, process reviews, and compliance activities.
• Lead or support HR projects, including transition activities, process enhancements, and continuous improvement initiatives.

What We're Looking For

• Bachelor’s degree in Business Management, Human Resources, or related field; Master’s degree is an advantage.
• 10+ years of relevant experience in HR Operations, HR Shared Services, or related HR functions.
• Proven experience in team leadership, stakeholder management, and project execution.
• Experience supporting global HR operations and managing onshore/offshore teams.
• Strong knowledge of HR policies, processes, compliance requirements, and best practices.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent problem-solving, analytical, and decision-making abilities.
• Strong stakeholder management and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in MS Office applications; HR technology experience preferred.
• Knowledge of process improvement methodologies (Lean/Six Sigma) and project management is an advantage.