Senior Administrative Assistant – Medical Practice (Remote)

ClearDesk; Philippines; Remote; PHP 350.000 - 550.000; Vollzeit

Benefits dieser Stelle

We pay you fairly and on time

We provide prepaid HMO coverage for你的你

Zusammenfassung

ClearDesk is seeking an Administrative Assistant to keep a fast-moving medical practice organized and compassionate for patients. You’ll triage calls, manage calendars, and document processes with accuracy and empathy, acting as the front line of patient communication and provider support.

You’ll thrive in a remote, US-time-zone aligned role, bringing warm professionalism, strong multitasking, and reliable follow-through to every task, from billing to referrals and SOPs.

Qualifikationen

• You have proven experience in a senior administrative or Executive Assistant role.
• You have excellent written and spoken English communication skills, with a clear, neutral, professional phone presence and the ability to convey warmth, patience, and empathy.
• You're a self-starter who can work independently across a full business day with minimal check-ins and close attention to detail.
• You're tech-savvy with a proven ability to learn new software platforms quickly.
• You exercise strong judgment regarding task triage, escalation, and prioritization.
• You're comfortable managing sensitive patient and billing information with discretion and accuracy.

Aufgaben

• Patient Communication: Serve as the first point of contact for a medical practice via a secure messaging platform; triage incoming calls, texts, and voicemails, handling non-medical administrative questions directly and escalating clinical matters through an established tiered escalation process.
• Appointment & Outreach Management: Schedule, confirm, reschedule, and follow up on patient appointments, recalls, and check-ins; respond to prospective member inquiries, explain the practice's membership model, and guide new members through enrollment.
• Membership & Billing: Maintain membership records, enrollments, cancellations, and plan changes within the practice management system; generate and send invoices, monitor for failed payments, track membership metrics, and flag at-risk accounts to leadership while keeping billing and clinical systems in sync.
• Clinical Administration: Prepare, send, and track specialist, imaging, and lab referrals and records requests; support the provider with pre-appointment chart preparation and maintain accurate documentation in the practice's EMR.
• Executive & Administrative Support: Manage a provider's business email inbox and calendar across multiple office locations; protect focused work time, coordinate meetings and travel/education arrangements, and assist with occasional personal tasks as needed
• Process Documentation & Operations: Partner with leadership and clinical staff to build, maintain, and improve standard operating procedures; manage ordering and inventory of office and medical supplies across locations and support vendor relationships.

Jobbeschreibung

ClearDesk is seeking an Administrative Assistant to keep a fast-moving medical practice organized and compassionate for patients. You’ll triage calls, manage calendars, and document processes with accuracy and empathy, acting as the front line of patient communication and provider support.

You’ll thrive in a remote, US-time-zone aligned role, bringing warm professionalism, strong multitasking, and reliable follow-through to every task, from billing to referrals and SOPs.