Senior Admin & Billing Support Specialist

UPS; Muntinlupa; On-site; PHP 240,000 - 480,000; Full time

Job summary

UPS in Manila is seeking a billing-focused customer service representative to communicate with customers, resolve invoicing discrepancies, and provide excellent support. The role involves researching billing issues, making necessary adjustments, and educating customers on UPS billing options.

The position is permanent/permanent employee type, offering opportunities to work with cross-functional teams to resolve problems and contribute to a smooth billing experience for shippers.

Qualifications

• Experience handling billing inquiries and customer queries.
• Ability to communicate clearly and resolve discrepancies.

Responsibilities

• Communicates with customers to solve billing issues and provide excellent service.
• Resolves discrepancies on shippers' invoices, researches billing issues, and makes adjustments as necessary.
• Educates customers on UPS billing services and initiates cross-functional/external contacts to resolve problems.
• Performs other tasks as necessary.

Skills

Customer service

Billing inquiries

Job description

UPS in Manila is seeking a billing-focused customer service representative to communicate with customers, resolve invoicing discrepancies, and provide excellent support. The role involves researching billing issues, making necessary adjustments, and educating customers on UPS billing options.

The position is permanent/permanent employee type, offering opportunities to work with cross-functional teams to resolve problems and contribute to a smooth billing experience for shippers.