Senior Admin Assistant-2

UPS; Muntinlupa; On-site; PHP 240,000 - 480,000; Full time

Job summary

UPS in Manila is seeking a billing-focused customer service representative to communicate with customers, resolve invoicing discrepancies, and provide excellent support. The role involves researching billing issues, making necessary adjustments, and educating customers on UPS billing options.

The position is permanent/permanent employee type, offering opportunities to work with cross-functional teams to resolve problems and contribute to a smooth billing experience for shippers.

Qualifications

• Experience handling billing inquiries and customer queries.
• Ability to communicate clearly and resolve discrepancies.

Responsibilities

• Communicates with customers to solve billing issues and provide excellent service.
• Resolves discrepancies on shippers' invoices, researches billing issues, and makes adjustments as necessary.
• Educates customers on UPS billing services and initiates cross-functional/external contacts to resolve problems.
• Performs other tasks as necessary.

Skills

Customer service

Billing inquiries

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position communicates with customers in order to solve billing issues while providing excellent customer service. This position resolves discrepancies on shippers' invoices, researches billing issues, makes adjustments as necessary, educates customers on billing services UPS offers, and initiates contacts (cross-functional and external) to resolve billing problems. The employee performs other tasks as necessary.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.