Global Sales Resolution Specialist

United Parcel Service, Inc.; Philippines; Vor Ort; PHP 300.000 - 420.000; Vollzeit

Zusammenfassung

UPS Philippines is seeking a customer-focused professional to deliver a seamless, end-to-end service experience for UPS Account Executives and our preferred account holders. This role resolves service-related issues, manages tracing and claims inquiries, processes refunds, and maintains ownership through to resolution.

This permanent, full-time position requires strong verbal and written communication, excellent problem-solving abilities, and collaboration with internal teams to ensure timely

Qualifikationen

• College Level or international equivalent
• Strong verbal and written communication skills
• Excellent problem-solving abilities

Aufgaben

• Issue Resolution: Address and resolve inquiries from UPS Account Executives and clients promptly and effectively.
• Account Management Support: Assist with account-related inquiries and coordination.
• Shipping & Tracking Services: Provide guidance and updates on shipment status.
• Tracing & Claims Assistance: Support investigations and resolve claims-related concerns.
• Operational Support: Handle additional account and shipment requirements to ensure smooth operations.
• Collaboration: Build strong relationships with internal teams to meet customer needs efficiently.

Kenntnisse

Verbal and written communication

Problem solving

Ausbildung

College Level or international equivalent

Jobbeschreibung

UPS Philippines is seeking a customer-focused professional to deliver a seamless, end-to-end service experience for UPS Account Executives and our preferred account holders. This role resolves service-related issues, manages tracing and claims inquiries, processes refunds, and maintains ownership through to resolution.

This permanent, full-time position requires strong verbal and written communication, excellent problem-solving abilities, and collaboration with internal teams to ensure timely