Account Manager Level 1 | Hybrid | Morning Shift

Cloudstaff Philippines Inc.; Pampanga; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Health insurance

Leave credits

Career advancement

Coffee and meals

Beer Fridays

VIP lounge

Job summary

Cloudstaff Philippines Inc. is seeking an Account Manager Level 1 in Pampanga for a hybrid role within a collaborative team. You will respond to member inquiries using FreshDesk, stay updated on FP membership terms, and escalate issues to the Team Leader as needed.

You will work with the Operations team, support documentation upkeep, and assist in distributing announcements to facilitators, while developing customer relationships and contributing to process improvements.

Qualifications

• Experience in a membership-based business is highly regarded.
• High written and oral English language skill.
• Prior experience in a customer service role.
• Outbound call experience is preferred.
• Australian Market knowledge & Experience.

Responsibilities

• Using FreshDesk, respond to members on individual enquiries related to FP membership.
• Escalate problems/issues from individual members to the Team Leader.
• Assist Team Leader, Customer Service Manager and GM – Operations.
• Create and maintain process documents and templates.
• Distribute announcement emails to facilitators (AM for employers).

Skills

English communication

Customer service

Excel skills

Independent worker

Outreach experience

Australian market knowledge

Tools

FreshDesk

Job description

We’re Hiring: Account Manager Level 1

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! Join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role?

Role

Account Manager Level 1

Work Arrangement

Hybrid

Location

Philippines - Pampanga (Angeles)

Schedule

Morning Shift

Job Description

• Using FreshDesk, respond to members on individual enquires
• relating to their FP membership
• Ensure you remain up to date with any changes in the FP membership terms and
• conditions and any other items members may enquire about
• Escalate problems/issues from individual members to the Team Leader
• Assisting Team Leader, Customer Service Manager and General Manager – Operations
• with special projects as required
• Assisting in the creation and maintenance to process documents
• and templates, including the facilitator document library
• Distribute announcement emails to facilitators as required (AM for employers)

Qualifications and requirements

• Experience in a membership-based business is highly regarded
• Australian/Western Experience
• High written and oral English language skill
• High computer literacy with good excel skills
• Prior experience in a customer service role
• Attention to detail
• Customer Account Management experience
• Outbound call experience
• Australian Market knowledge & Experience
• Proven ability to work independently and meet deadlines
• High level written and verbal communication skills
• Attention to detail
• Ability to develop good working relationships
• Confidentiality

Non-negotiable skills and requirements

• Experience in a membership-based business is highly regarded
• Understanding of Australian vernacular and culture
• Prior experience in Call, Email and Chat support

Perks & Benefits (Work From Office/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc. Cloudstaff : Build Your Career, Anywhere Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being. Why Cloudstaff is the #1 Workplace? Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.