Senior Accounts Growth Manager - Philippines

Giift Inc.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Giift Inc. seeks an Account Manager to own and grow a portfolio of Philippines-based customer accounts. You will serve as the primary contact for key clients, coordinating with internal teams to ensure consistent value from our platform while identifying opportunities to expand the partnership.

You’ll drive product adoption, manage renewals, and collaborate with cross-functional teams to resolve issues. A strong commercial mindset and proven relationship-building skills are essential for success.

Qualifications

• Experience in account management or client-facing roles.
• Experience with mid-market or enterprise accounts.
• Strong relationship-building and stakeholder management skills.
• Ability to work with cross-functional and remote teams.

Responsibilities

• Own and manage a portfolio of key and strategic existing customer accounts.
• Build trusted, long-term relationships with client stakeholders across levels.
• Act as the primary escalation and coordination point for client needs.
• Drive product adoption by supporting clients through program planning and execution.
• Guide customers on best practices to maximize engagement with rewards and marketing initiatives.
• Monitor account usage and engagement to identify risks early.
• Identify upsell and cross-sell opportunities within existing accounts.
• Partner with sales leadership to progress and close expansion opportunities.
• Proactively manage renewals and overall account health.
• Coordinate with Customer Success and Operations teams in India to resolve issues.
• Translate customer feedback into clear inputs for Product, Tech, and CS teams.
• Ensure timely follow-through on client issues and requests.
• Maintain accurate account documentation and updates in CRM systems.
• Track performance, usage, and growth indicators for assigned accounts.

Skills

Account management

Relationship building

Stakeholder management

Cross-functional collaboration

Remote teamwork

SaaS experience

Tools

CRM systems

Job description

Giift Inc. seeks an Account Manager to own and grow a portfolio of Philippines-based customer accounts. You will serve as the primary contact for key clients, coordinating with internal teams to ensure consistent value from our platform while identifying opportunities to expand the partnership.

You’ll drive product adoption, manage renewals, and collaborate with cross-functional teams to resolve issues. A strong commercial mindset and proven relationship-building skills are essential for success.