Sales Manager

Giift Inc.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Giift Inc. seeks an Account Manager to own and grow a portfolio of Philippines-based customer accounts. You will serve as the primary contact for key clients, coordinating with internal teams to ensure consistent value from our platform while identifying opportunities to expand the partnership.

You’ll drive product adoption, manage renewals, and collaborate with cross-functional teams to resolve issues. A strong commercial mindset and proven relationship-building skills are essential for success.

Qualifications

• Experience in account management or client-facing roles.
• Experience with mid-market or enterprise accounts.
• Strong relationship-building and stakeholder management skills.
• Ability to work with cross-functional and remote teams.

Responsibilities

• Own and manage a portfolio of key and strategic existing customer accounts.
• Build trusted, long-term relationships with client stakeholders across levels.
• Act as the primary escalation and coordination point for client needs.
• Drive product adoption by supporting clients through program planning and execution.
• Guide customers on best practices to maximize engagement with rewards and marketing initiatives.
• Monitor account usage and engagement to identify risks early.
• Identify upsell and cross-sell opportunities within existing accounts.
• Partner with sales leadership to progress and close expansion opportunities.
• Proactively manage renewals and overall account health.
• Coordinate with Customer Success and Operations teams in India to resolve issues.
• Translate customer feedback into clear inputs for Product, Tech, and CS teams.
• Ensure timely follow-through on client issues and requests.
• Maintain accurate account documentation and updates in CRM systems.
• Track performance, usage, and growth indicators for assigned accounts.

Skills

Account management

Relationship building

Stakeholder management

Cross-functional collaboration

Remote teamwork

SaaS experience

Tools

CRM systems

Job description

We’re looking for someone to own and grow our existing customer accounts in the Philippines. This role sits at the center of client relationships, product adoption, and account expansion, with a clear focus on long-term retention and growth.

You’ll act as the primary point of contact for key customers, working closely with internal teams to ensure clients see consistent value from our platform while identifying opportunities to expand our partnership.

What You’ll Do

Account Ownership & Relationship Management

Own and manage a portfolio of key and strategic existing customer accounts.

Build trusted, long-term relationships with client stakeholders across levels.

Act as the primary escalation and coordination point for client needs.

Drive product adoption by supporting clients through program planning and execution.

Guide customers on best practices to maximize engagement with rewards and marketing initiatives.

Monitor account usage and engagement to identify risks early.

Growth & Expansion

Identify upsell and cross-sell opportunities within existing accounts.

Partner with sales leadership to progress and close expansion opportunities.

Proactively manage renewals and overall account health.

Cross-functional Collaboration

Coordinate with centrally based Customer Success and Operations teams in India to resolve issues.

Translate customer feedback into clear inputs for Product, Tech, and Customer Success teams.

Ensure timely follow-through on client issues and requests.

Maintain accurate account documentation and updates in CRM systems.

Track performance, usage, and growth indicators for assigned accounts.

What We’re Looking For

Experience in account management, customer growth, or client-facing roles.

Exposure to managing mid-market or enterprise customer accounts.

Strong relationship-building and stakeholder management skills.

Ability to work effectively with cross-functional and remote teams.

Commercial mindset with the ability to spot and progress growth opportunities.

Nice to Have

Experience in SaaS or technology-led environments.

Prior experience supporting customer engagement or rewards programs.

What Makes You a Strong Fit

You take clear ownership of accounts and outcomes.

You balance a customer-first approach with internal execution discipline.

You work in a structured, detail-oriented way and anticipate problems early.

You’re comfortable operating independently while staying closely aligned with leadership.

Why This Role Matters

This role directly impacts customer retention, expansion, and long-term revenue stability in the Philippines. Strong account ownership here ensures customers stay engaged, supported, and growing with us over time.

Why Join Us

Work closely with strategic customers and senior stakeholders.

Have real ownership over customer relationships and growth outcomes.

Collaborate with experienced regional and central teams.

Play a key role in strengthening our presence in the Philippines market.