Senior Account Manager

Isentia; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Isentia, a leading Asia‑Pacific media intelligence company, is seeking a Senior Account Manager in Metro Manila. You will drive client retention, revenue growth, and a high‑performing account management team while aligning with the Account Director.

Responsibilities include expanding Platinum and Gold clients, coaching the team, and managing Salesforce pipelines to hit monthly targets. The role demands strong English communication, analytical skills, and relationship building.

Qualifications

• Extensive background in Account Management or Client Relationship roles in PR, Corporate Communications, Marketing or Advertising.
• Proven experience coaching and leading high‑performance teams with focus on development and performance management.
• Tertiary qualifications with strong research, analytical and negotiation skills.

Responsibilities

• Retain and expand client revenue, focusing on Platinum and Gold segments; manage end‑to‑end sales process.
• Lead and develop a high‑performing sales culture; recruit, induct, coach, and review performance.
• Oversee pipeline and activities in Salesforce; monitor market insights and client mapping to meet targets.

Skills

Account management

Team leadership

Negotiation

Communication

Presentation

Analytical skills

Education

Bachelor's degree

Tools

Salesforce

MS Office

Database management

Job description

Job Description:

About Isentia

Isentia is the Asia-Pacific’s leading media intelligence company, empowering over 6,000 clients worldwide—including global brands and government bodies—to make informed decisions in an evolving media landscape. Powered by AI-driven technology and a team of 1,000+ experts, we deliver real-time alerts, deep analysis, and award-winning strategic insights.

The Opportunity

We are seeking a high-performing, leadership-driven Senior Account Manager to drive client retention, revenue growth, and team excellence. Working closely with the Account Director, you will manage high-value client relationships, build an effective sales culture, and lead a dedicated account management team.

Key Responsibilities

• Revenue Growth & Client Retention: Retain and expand client revenue, with a focus on Platinum and Gold client segments. Build strong relationships, anticipate client needs, and manage the end-to-end sales process.
• Team Leadership & Development: Build a transparent, high-performing sales culture. Actively lead, recruit, induct, and retain top talent; run performance review processes, establish individual development plans, and deliver regular coaching and training.
• Team Operations & Pipeline Management: Oversee the team’s sales opportunities and pipeline in Salesforce. Track sales activity, market insights, and client mapping while ensuring monthly product targets and campaign goals are met.
• Service Excellence & Resolution: Maintain exceptional service levels through regular audits, client feedback, and swift issue resolution. Partner with operational teams to enhance overall client experience and service value.
• Culture & Leadership: Champion Isentia’s values, foster cross-departmental collaboration, and provide regular forums to celebrate achievements, share client insights, and address team concerns.

Requirements & Qualifications

• Experience: Extensive background in Account Management or Client Relationship roles within Public Relations, Corporate Communications, Marketing, or Advertising.
• Team Management: Proven experience managing, coaching, and leading high-performance teams, with a strong focus on talent development and performance management.
• Education & Skills: Tertiary qualifications with a high level of research, analytical, and negotiation skills.
• Technical Proficiency: Proficient in MS Office, database management, and Salesforce (pipeline, activity tracking, and account mapping); quick to adapt to new technology.
• Communication & Presentation: Excellent written and oral English communication skills, with outstanding presentation and proposal writing abilities.
• Attributes: Strong business acumen, self-motivated, highly organized, and capable of managing deadlines in a fast-paced environment with a positive, collaborative attitude.