Senior Account Manager

Isentia Manila, Inc.; Pasig; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Isentia Manila, Inc. is seeking a high-performing Senior Account Manager to drive client retention, revenue growth, and team excellence.

Working closely with the Account Director, you will manage high-value client relationships, lead a dedicated account management team, and help shape a data‑driven sales culture across the organization.

Strong leadership, strategic thinking, and excellence in English communication are essential to succeed in a fast-paced, client‑facing environment in Metro Manila.

Qualifications

• Extensive background in Account Management or Client Relationship roles within Public Relations, Corporate Communications, Marketing, or Advertising.
• Proven experience in managing, coaching, and leading high-performance teams with talent development.
• Tertiary qualifications with strong research, analytical, and negotiation skills.
• Proficient in MS Office, database management, and Salesforce (pipeline, activity tracking, and account mapping); quick to adapt to new technology.
• Excellent written and oral English communication skills, with outstanding presentation and proposal writing abilities.
• Strong business acumen, self-motivated, highly organized, and capable of meeting deadlines in a fast-paced environment.

Responsibilities

• Revenue Growth & Client Retention: Retain and expand client revenue, focusing on Platinum and Gold segments, managing end-to-end sales process.
• Team Leadership & Development: Lead, recruit, induct, and retain top talent; conduct performance reviews and develop individuals.
• Team Operations & Pipeline Management: Oversee sales opportunities and Salesforce pipeline; monitor activity and market insights; achieve product and campaign targets.
• Service Excellence & Resolution: Maintain high service levels through audits, feedback, and swift issue resolution with operations teams.
• Culture & Leadership: Champion Isentia’s values and foster cross-department collaboration with regular forums.

Skills

Account Management

Client Relationships

Team Leadership

Public Relations

Corporate Communications

Marketing

Advertising

English Communication

Education

Bachelor's degree

Tools

Salesforce

MS Office

Database management

Job description

About Isentia

Isentia is Asia-Pacific’s leading media intelligence company, empowering over 6,000 clients worldwide—including global brands and government bodies—to make informed decisions in an evolving media landscape. Powered by AI-driven technology and a team of 1,000+ experts, we deliver real-time alerts, deep analysis, and award-winning strategic insights.

The Opportunity

We are seeking a high-performing, leadership-driven Senior Account Manager to drive client retention, revenue growth, and team excellence. Working closely with the Account Director, you will manage high-value client relationships, build an effective sales culture, and lead a dedicated account management team.

Key Responsibilities

• Revenue Growth & Client Retention: Retain and expand client revenue, with a focus on Platinum and Gold client segments. Build strong relationships, anticipate client needs, and manage the end-to-end sales process.

• Team Leadership & Development: Build a transparent, high-performing sales culture. Actively lead, recruit, induct, and retain top talent; run performance review processes, establish individual development plans, and deliver regular coaching and training.

• Team Operations & Pipeline Management: Oversee the team’s sales opportunities and pipeline in Salesforce. Track sales activity, market insights, and client mapping while ensuring monthly product targets and campaign goals are met.

• Service Excellence & Resolution: Maintain exceptional service levels through regular audits, client feedback, and swift issue resolution. Partner with operational teams to enhance overall client experience and service value.

• Culture & Leadership: Champion Isentia’s values, foster cross-departmental collaboration, and provide regular forums to celebrate achievements, share client insights, and address team concerns.

Requirements & Qualifications

• Experience: Extensive background in Account Management or Client Relationship roles within Public Relations, Corporate Communications, Marketing, or Advertising.

• Team Management: Proven experience managing, coaching, and leading high-performance teams, with a strong focus on talent development and performance management.

• Education & Skills: Tertiary qualifications with a high level of research, analytical, and negotiation skills.

• Technical Proficiency: Proficient in MS Office, database management, and Salesforce (pipeline, activity tracking, and account mapping); quick to adapt to new technology.

• Communication & Presentation: Excellent written and oral English communication skills, with outstanding presentation and proposal writing abilities.

• Attributes: Strong business acumen, self-motivated, highly organized, and capable of managing deadlines in a fast-paced environment with a positive, collaborative attitude.