Self-Storage Leasing & Customer Experience Specialist

Gramans Group; Muntinlupa; On-site; PHP 223,200 - 279,000; Full time

Job summary

A self-storage company in Metro Manila is looking for a dedicated Customer Service Representative. The role involves responding to inquiries, conducting facility tours, and converting inquiries into rentals. The ideal candidate will hold a Bachelor’s Degree and have at least 1 year of experience in the self-storage industry. Strong interpersonal skills and the ability to work with minimal supervision are essential. This position offers an opportunity to enhance customer experience and drive sales.

Qualifications

• At least 1 year work experience in the self-storage industry and/or sales.
• Ability to work with minimal supervision.

Responsibilities

• Respond to inquiries (walk-ins, calls, online) and conduct facility tours for prospective tenants.
• Recommend appropriate storage units and convert inquiries into rentals.
• Prepare rental agreements, process payments, and maintain tenant records.
• Provide excellent customer service and address tenant concerns promptly.
• Monitor unit availability and coordinate move-ins and move-outs.
• Ensure the facility is clean and presentable.
• Suggest and implement ideas to improve sales and customer experience.

Skills

Interpersonal skills

Negotiation abilities

Education

Bachelor’s Degree in Business Administration or relevant field

Job description

A self-storage company in Metro Manila is looking for a dedicated Customer Service Representative. The role involves responding to inquiries, conducting facility tours, and converting inquiries into rentals. The ideal candidate will hold a Bachelor’s Degree and have at least 1 year of experience in the self-storage industry. Strong interpersonal skills and the ability to work with minimal supervision are essential. This position offers an opportunity to enhance customer experience and drive sales.