Self-Storage Customer Success Specialist

Loc And Stor; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

Loc & Stor 24/7, Inc. is seeking a Storage Specialist in the Philippines to act as a frontline representative, deliver exceptional customer service, manage admin tasks, and help achieve occupancy and income goals for the facility.

You will handle client inquiries, update the management system, and support operations to keep the self-storage site neat, secure, and compliant, working under the Facility Manager.

Qualifications

• Bachelor’s degree or equivalent required.
• Proven experience in customer service or front-line roles.
• Knowledge of Microsoft 365 applications.

Responsibilities

• Provide world-class customer service by building relationships with current and new clients.
• Enter customer data accurately into the management system.
• Maintain accurate reporting and explain discrepancies daily and monthly.
• Support development and documentation of operational procedures.
• Promote Loc & Stor 24/7, Inc. products at site via email, phone, and visits.
• Resolve customer problems and handle inquiries.
• Sell and rent in-store merchandise and maintain moving supplies.
• Keep tenant documentation organized.
• Assist in following up overdue tenants and invoices.
• Conduct site inspections and support audits.
• Maintain a neat, safe, world-class facility.
• Provide general administrative support and other tasks.

Skills

Customer service

Communication skills

Negotiation

Interpersonal skills

Team player

Attention to detail

Multi-tasking

Education

Bachelor's degree or equivalent

Tools

Excel

SharePoint

Word

Job description

Loc & Stor 24/7, Inc. is seeking a Storage Specialist in the Philippines to act as a frontline representative, deliver exceptional customer service, manage admin tasks, and help achieve occupancy and income goals for the facility.

You will handle client inquiries, update the management system, and support operations to keep the self-storage site neat, secure, and compliant, working under the Facility Manager.