Self-Storage Customer Experience Specialist

Loc&Stor 24/7, Inc; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

Loc&Stor 24/7, Inc in Pasig, Philippines is seeking a Storage Specialist to enhance customer relationships and ensure exceptional service. This role involves providing front-line assistance, maintaining facility standards, and supporting operational goals. The ideal candidate must possess a bachelor’s degree and have proven customer service experience.

Responsibilities include accurate customer data entry, reporting discrepancies, promoting products, and conducting site inspections. Strong communication and interpersonal skills are crucial for success in this position.

Qualifications

• Bachelor’s degree or equivalent required.
• Experience in customer service preferred.
• Knowledge in M365 applications essential.

Responsibilities

• Provide exceptional customer service to clients.
• Accurately enter customer details into the management system.
• Ensure accurate reporting and explain discrepancies.
• Support company operational procedures documentation.
• Promote products via various channels.
• Resolve customer inquiries professionally.
• Maintain supplies of moving and packing materials.
• Conduct physical site inspections of the facility.

Skills

Customer focus

Excellent communication skills

Attention to detail

Team player

Negotiation skills

Education

Bachelor’s degree or equivalent

Tools

M365 (Excel, SharePoint, Word)

Job description

Loc&Stor 24/7, Inc in Pasig, Philippines is seeking a Storage Specialist to enhance customer relationships and ensure exceptional service. This role involves providing front-line assistance, maintaining facility standards, and supporting operational goals. The ideal candidate must possess a bachelor’s degree and have proven customer service experience.

Responsibilities include accurate customer data entry, reporting discrepancies, promoting products, and conducting site inspections. Strong communication and interpersonal skills are crucial for success in this position.