Storage Specialist – North Edsa

Loc&Stor 24/7, Inc; Quezon City; On-site; PHP 334,800 - 446,400; Full time

Job summary

A self-storage company is seeking a Storage Specialist to provide exceptional customer service and administrative support. Responsibilities include managing customer relationships, handling inquiries, and maintaining facility documentation. The ideal candidate should have a bachelor’s degree, experience in customer service, and proficiency in M365 tools. Strong communication and interpersonal skills are essential for success in this role.

Qualifications

• Must possess at least a bachelor’s degree or equivalent.
• Proven experience handling customer service or equivalent.
• Excellent written and verbal communication skills.

Responsibilities

• Provides world-class customer service and builds stronger customer relationships.
• Enters customer details accurately into the management system.
• Supports the development and documentation of company operational procedures.
• Promotes company products via email and phone.

Skills

Customer service

Communication skills

Attention to detail

Team player

Interpersonal skills

Education

Bachelor’s degree or equivalent

Tools

M365 (Excel, SharePoint, Word)

Job description

Under the direct supervision of the Facility Manager, the Storage Specialist helps promote and grow the company within the Philippines and primarily acts as a front liner in dealing with customers and provides exceptional customer service, performs admin roles and documentation, and ensures facility goals are met such as meeting occupancy and income goals. The Self-Storage Specialist is also responsible for ensuring that Loc&Stor 24/7, Inc. facility is properly maintained.

Job Responsibilities

1. Provides world‑class customer service by building stronger customer relationships with our current clients and identifying and nurturing potential new clients.
2. Enters customer and potential customer details accurately into the management system.
3. Ensure accurate reporting (using management software) and explain discrepancies, exceptions, and abnormalities daily and monthly.
4. Supports the development and documentation of company operational procedures.
5. Promotes Loc&Stor 24/7, Inc. product at the business site, via email, over the phone, and occasionally through customer visits.
6. Resolves customer problems and professionally handles telephone and walk‑in inquiries.
7. Sells and rents in‑store merchandise and maintains supplies of moving and packing materials.
8. Maintains all required tenant documentation in a neat and orderly manner as directed by the management.
9. Assists in following up overdue tenants and sending out invoices when needed.
10. Conducts physical site inspection of the self‑storage facility and supports the auditing of the facility and operations.
11. Assists in ensuring a neat, clean, safe, secure, and world‑class facility by maintaining a world‑class facility.
12. Provides general administrative support and other related self‑storage specialist tasks as required by the management.

Job Requirements

• The candidate must possess at least a bachelor’s degree or equivalent.
• Proven experience handling customer service or equivalent.
• Knowledge in M365 (Excel, SharePoint, word).
• Excellent written and verbal communication skills.
• Customer focus & strong interpersonal skills.
• Pays attention to detail, and multi‑tasker.
• A team player and can work with minimal supervision.
• Excellent negotiation and interpersonal skills.

General

Because of the nature of our business and its changing requirements, this job profile is a general outline of the type of critical tasks the job holder will be asked to undertake in their role. It will be reviewed regularly in consultation with the post holder and as part of the Loc&Stor 24/7 performance structure.

Also, at the request of the immediate head, job responsibilities and duties may change from time to time depending on the department’s alignment to Loc&Stor 24/7’s Mission, Purpose, and Values.