Security Systems Support Coordinator

ibex; Philippines; On-site; PHP 335,000 - 469,000; Full time

Job summary

ibex is seeking dedicated individuals to join its Security Systems Support Team in the Philippines. The role involves arming/disarming security panels, updating access codes, and guiding clients in using the security portal.

You will maintain client contact lists, respond to inquiries, and produce regular task reports. This position emphasizes reliability, attention to detail, and a solid understanding of security systems and basic account management, with a focus on accurate documentation and

Qualifications

• Familiarity with security panels and arming/disarming procedures.
• Ability to update codes and manage client contact lists accurately.
• Comfort using a security system portal and guiding clients through it.
• Respond to inquiries promptly with professional communication.
• Maintain records of tasks and generate reports.

Responsibilities

• Arming and disarming security panels as per client schedules and requests.
• Monitor panel statuses and respond to alerts or issues.
• Update security codes in the system as requested by clients.
• Maintain and update client contact lists and codes.
• Provide walkthroughs and support for using the security system portal.
• Assist clients in troubleshooting basic issues with the systems.
• Document and report on tasks completed and issues encountered.

Skills

Security operations

Account management

Portal navigation

Customer support

Documentation

Job description

Overview

We are looking for dedicated individuals to join our newly established Security Systems Support Team. This small team will be responsible for the arming and disarming of security panels and performing minor account updates. The ideal candidates will be detail-oriented, reliable, and have a good understanding of security systems and basic account management.

Responsibilities

• Security Panel Operations:
  • Arming and disarming security panels as per client schedules and requests.
  • Monitoring panel statuses and responding to alerts or issues.
• Account Updates:
  • Code Updates Only:
    • Accurately update security codes in the system as requested by clients.
  • Contact List and Code Updates:
    • Maintain and update client contact lists and associated security codes.
  • Portal Assistance:
    • Provide walkthrough assistance to clients on using the security system portal.
    • Help clients navigate the portal to manage their accounts and settings.
• Client Support:
  • Respond to client inquiries and requests promptly and professionally.
  • Assist clients in troubleshooting basic issues with their security systems.
• Documentation and Reporting:
  • Maintain accurate records of all arming/disarming activities and account updates.
  • Generate regular reports on tasks completed and any issues encountered.

Qualifications

• Security Panel Operations:
  • Arming and disarming security panels as per client schedules and requests.
  • Monitoring panel statuses and responding to alerts or issues.
• Account Updates:
  • Code Updates Only:
    • Accurately update security codes in the system as requested by clients.
  • Contact List and Code Updates:
    • Maintain and update client contact lists and associated security codes.
  • Portal Assistance:
    • Provide walkthrough assistance to clients on using the security system portal.
    • Help clients navigate the portal to manage their accounts and settings.
• Client Support:
  • Respond to client inquiries and requests promptly and professionally.
  • Assist clients in troubleshooting basic issues with their security systems.
• Documentation and Reporting:
  • Maintain accurate records of all arming/disarming activities and account updates.
  • Generate regular reports on tasks completed and any issues encountered.