Security Systems Support/ IT Support | Alabang - Onsite | Nightshift

IBEX Global Solutions (Philippines) Inc.; Muntinlupa; On-site; PHP 480,000 - 720,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking a Security Systems Support Coordinator with BPO experience for night shift. You will manage security panels, updates, and client portals, ensuring accurate records and timely responses.

The role emphasizes client support, portal navigation, and clear reporting of tasks and issues, requiring strong communication and meticulous attention to detail. Site: IBEX ALABANG.

Qualifications

• Previous experience in security system management or a related field is preferred.
• Experience with customer support or technical assistance is beneficial.
• Strong attention to detail and accuracy.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Basic computer skills and familiarity with security systems and portals.

Responsibilities

• Arming and disarming security panels as per client schedules and requests.
• Monitoring panel statuses and responding to alerts or issues.
• Accurately update security codes in the system as requested by clients.
• Maintain and update client contact lists and associated security codes.
• Provide walkthrough assistance to clients on using the security system portal.
• Help clients navigate the portal to manage their accounts and settings.
• Respond to client inquiries and requests promptly and professionally.
• Assist clients in troubleshooting basic issues with their security systems.
• Maintain accurate records of all arming/disarming activities and account updates.
• Generate regular reports on tasks completed and any issues encountered.

Skills

Security systems

Customer support

Attention to detail

Communication skills

Independence

Basic IT skills

Job description

We are looking for a Security Systems Support Coordinator with BPO industry experience who is willing to work on a night shift schedule.

Site: IBEX ALABANG

Job Responsibilities:

Security Panel Operations

• Arming and disarming security panels as per client schedules and requests.

• Monitoring panel statuses and responding to alerts or issues.

Account Updates:

• Accurately update security codes in the system as requested by clients

• Maintain and update client contact lists and associated security codes.

Portal Assistance

• Provide walkthrough assistance to clients on using the security system portal.

• Help clients navigate the portal to manage their accounts and settings.

Client Support

• Respond to client inquiries and requests promptly and professionally.

• Assist clients in troubleshooting basic issues with their security systems.

Documentation and Reporting:

• Maintain accurate records of all arming/disarming activities and account updates.

• Generate regular reports on tasks completed and any issues encountered.

Qualifications:

• Previous experience in security system management or a related field is preferred.

• Experience with customer support or technical assistance is beneficial.

• Strong attention to detail and accuracy.

• Excellent communication skills, both written and verbal.

• Ability to work independently and as part of a team.

• Basic computer skills and familiarity with security systems and portals.