Security Systems Support Coordinator

IBEX Global Solutions (Philippines) Inc.; Muntinlupa; On-site; PHP 223,000 - 357,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. in Metro Manila seeks dedicated individuals to join the new Security Systems Support Team. You will arm/disarm security panels, perform minor account updates, and assist clients with the security portal.

The role requires detail orientation, reliability, and professional communication as you manage codes, contacts, and portal guidance while documenting activities and issues.

Qualifications

• Security panel operations and monitoring as described in responsibilities.
• Updating security codes accurately upon client requests.
• Maintaining client contact lists and codes.
• Providing portal walkthroughs and navigation help to clients.
• Responding promptly and professionally to client inquiries.

Responsibilities

• Arming and disarming security panels per client schedules and requests.
• Monitor panel statuses and respond to alerts or issues.
• Update security codes and client contacts in the system.
• Provide portal assistance and guide clients through features.
• Troubleshoot basic security system problems and document results.

Skills

Security operations

Account updates

Portal assistance

Client support

Documentation

Job description

Overview

We are looking for dedicated individuals to join our newly established Security Systems Support Team. This small team will be responsible for the arming and disarming of security panels and performing minor account updates. The ideal candidates will be detail-oriented, reliable, and have a good understanding of security systems and basic account management.

Responsibilities

1. Security Panel Operations:
   • Arming and disarming security panels as per client schedules and requests.
   • Monitoring panel statuses and responding to alerts or issues.
2. Account Updates:
   • Code Updates Only:
     • Accurately update security codes in the system as requested by clients.
   • Contact List and Code Updates:
     • Maintain and update client contact lists and associated security codes.
   • Portal Assistance:
     • Provide walkthrough assistance to clients on using the security system portal.
     • Help clients navigate the portal to manage their accounts and settings.
3. Client Support:
   • Respond to client inquiries and requests promptly and professionally.
   • Assist clients in troubleshooting basic issues with their security systems.
4. Documentation and Reporting:
   • Maintain accurate records of all arming/disarming activities and account updates.
   • Generate regular reports on tasks completed and any issues encountered.

Qualifications

1. Security Panel Operations:
   • Arming and disarming security panels as per client schedules and requests.
   • Monitoring panel statuses and responding to alerts or issues.
2. Account Updates:
   • Code Updates Only:
     • Accurately update security codes in the system as requested by clients.
   • Contact List and Code Updates:
     • Maintain and update client contact lists and associated security codes.
   • Portal Assistance:
     • Provide walkthrough assistance to clients on using the security system portal.
     • Help clients navigate the portal to manage their accounts and settings.
3. Client Support:
   • Respond to client inquiries and requests promptly and professionally.
   • Assist clients in troubleshooting basic issues with their security systems.
4. Documentation and Reporting:
   • Maintain accurate records of all arming/disarming activities and account updates.
   • Generate regular reports on tasks completed and any issues encountered.