Technical Support / Security Systems Coordinator | Alabang - Onsite | Nightshift

IBEX Global Solutions (Philippines) Inc.; Muntinlupa; On-site; PHP 246,000 - 379,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. in Alabang seeks a Security Systems Support Coordinator (Arm/Disarm) to join the Security Systems Support Team. You will arm/disarm panels, update codes, manage client contacts, and assist customers with the portal, ensuring timely, professional responses to inquiries.

The role emphasizes attention to detail, reliable performance, and the ability to work independently as part of a team, with on-site duties and night shift obligations.

Qualifications

• Previous experience in security system management or a related field is preferred.
• Experience with customer support (BPO industry) or technical assistance (TSR) is beneficial.

Responsibilities

• Arming and disarming security panels as per client schedules and requests.
• Monitoring panel statuses and responding to alerts or issues.
• Accurately update security codes in the system as requested by clients.
• Maintain and update client contact lists and associated security codes.
• Provide walkthrough assistance to clients on using the security system portal.
• Respond to client inquiries and requests promptly and professionally.
• Assist clients in troubleshooting basic issues with their security systems.
• Maintain accurate records of all arming/disarming activities and account updates.
• Generate regular reports on tasks completed and any issues encountered.

Skills

Attention to detail

Communication skills

Teamwork

Basic computer skills

Familiarity with security systems

Job description

This will be Work On Site in IBEX Alabang and on a Night Shift.

Security Systems Support Coordinator (Arm/Disarm)

We are looking for dedicated individuals to join our established Security Systems Support Team. This team will be responsible for the arming and disarming of security panels and performing minor account updates. The ideal candidates will be detail-oriented, reliable, and have a good understanding of security systems and basic account management.

Duties & Responsibilities:

1. Security Panel Operations:

   • Arming and disarming security panels as per client schedules and requests.

   • Monitoring panel statuses and responding to alerts or issues.

2. Account Updates:

   • Code Updates Only:

     • Accurately update security codes in the system as requested by clients.

   • Contact List and Code Updates:

     • Maintain and update client contact lists and associated security codes.

   • Portal Assistance:

     • Provide walkthrough assistance to clients on using the security system portal.

     • Help clients navigate the portal to manage their accounts and settings.

3. Client Support:

   • Respond to client inquiries and requests promptly and professionally.

   • Assist clients in troubleshooting basic issues with their security systems.

4. Documentation and Reporting:

   • Maintain accurate records of all arming/disarming activities and account updates.

   • Generate regular reports on tasks completed and any issues encountered.

Experience/Qualifications:

• Previous experience in security system management or a related field is preferred.

• Experience with customer support (BPO industry) or technical assistance (TSR) is beneficial.

Skills:

• Strong attention to detail and accuracy.

• Excellent communication skills, both written and verbal.

• Ability to work independently and as part of a team.

• Basic computer skills and familiarity with security systems and portals.