Security Systems Support Coordinator

Ibex Limited; Manila; On-site; PHP 223,000 - 357,000; Full time

Job summary

Ibex Limited in Manila is seeking dedicated individuals to join our Security Systems Support Team to handle arming and disarming of security panels and basic account updates. You will assist clients through the portal, respond to inquiries, and troubleshoot basic issues while maintaining clear records of activities.

Join a small, detail-oriented team focused on accurate code updates, client communications, and regular reporting on tasks and issues encountered.

Qualifications

• Experience with security systems or access control is a plus.
• Ability to update codes and client contact details accurately.
• Patience and clear communication when guiding users through portals.
• Responsive and professional handling of client inquiries.
• Ability to maintain records of arming/disarming activities and updates.

Responsibilities

• Arming and disarming security panels per client schedules and requests.
• Monitor panel statuses and respond to alerts or issues promptly.
• Update security codes in the system as requested by clients.
• Maintain and update client contact lists and security codes.
• Provide walkthrough assistance to clients on using the security portal.
• Help clients navigate the portal to manage their accounts and settings.
• Respond to client inquiries and troubleshooting basic issues.
• Maintain accurate records of all arming/disarming activities and updates.
• Generate regular reports on tasks completed and issues encountered.

Skills

Security panel ops

Account updates

Portal assistance

Client support

Job description

Overview

We are looking for dedicated individuals to join our newly established Security Systems Support Team. This small team will be responsible for the arming and disarming of security panels and performing minor account updates. The ideal candidates will be detail-oriented, reliable, and have a good understanding of security systems and basic account management.

Responsibilities

• Security Panel Operations:
  • Arming and disarming security panels as per client schedules and requests.
  • Monitoring panel statuses and responding to alerts or issues.
• Account Updates:
  • Code Updates Only:
    • Accurately update security codes in the system as requested by clients.
  • Contact List and Code Updates:
    • Maintain and update client contact lists and associated security codes.
  • Portal Assistance:
    • Provide walkthrough assistance to clients on using the security system portal.
    • Help clients navigate the portal to manage their accounts and settings.
• Client Support:
  • Respond to client inquiries and requests promptly and professionally.
  • Assist clients in troubleshooting basic issues with their security systems.
• Documentation and Reporting:
  • Maintain accurate records of all arming/disarming activities and account updates.
  • Generate regular reports on tasks completed and any issues encountered.

Qualifications

• Security Panel Operations:
  • Arming and disarming security panels as per client schedules and requests.
  • Monitoring panel statuses and responding to alerts or issues.
• Account Updates:
  • Code Updates Only:
    • Accurately update security codes in the system as requested by clients.
  • Contact List and Code Updates:
    • Maintain and update client contact lists and associated security codes.
  • Portal Assistance:
    • Provide walkthrough assistance to clients on using the security system portal.
    • Help clients navigate the portal to manage their accounts and settings.
• Client Support:
  • Respond to client inquiries and requests promptly and professionally.
  • Assist clients in troubleshooting basic issues with their security systems.
• Documentation and Reporting:
  • Maintain accurate records of all arming/disarming activities and account updates.
  • Generate regular reports on tasks completed and any issues encountered.