Security Systems Support Specialist

IBEX Global Solutions (Philippines) Inc.; Muntinlupa; On-site; PHP 223,000 - 357,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. in Metro Manila seeks dedicated individuals to join the new Security Systems Support Team. You will arm/disarm security panels, perform minor account updates, and assist clients with the security portal.

The role requires detail orientation, reliability, and professional communication as you manage codes, contacts, and portal guidance while documenting activities and issues.

Qualifications

• Security panel operations and monitoring as described in responsibilities.
• Updating security codes accurately upon client requests.
• Maintaining client contact lists and codes.
• Providing portal walkthroughs and navigation help to clients.
• Responding promptly and professionally to client inquiries.

Responsibilities

• Arming and disarming security panels per client schedules and requests.
• Monitor panel statuses and respond to alerts or issues.
• Update security codes and client contacts in the system.
• Provide portal assistance and guide clients through features.
• Troubleshoot basic security system problems and document results.

Skills

Security operations

Account updates

Portal assistance

Client support

Documentation

Job description

IBEX Global Solutions (Philippines) Inc. in Metro Manila seeks dedicated individuals to join the new Security Systems Support Team. You will arm/disarm security panels, perform minor account updates, and assist clients with the security portal.

The role requires detail orientation, reliability, and professional communication as you manage codes, contacts, and portal guidance while documenting activities and issues.