Security Operations Supervisor

KMZD GROUP; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

KMZD GROUP in Makati, Philippines seeks a seasoned professional to lead security operations and drive new business opportunities. You will oversee daily deployment of security personnel, ensure policy compliance, and coordinate with clients on security needs and incidents.

The role requires strong communication, negotiation, and organizational skills, plus willingness to visit client sites and manage multiple accounts simultaneously.

Qualifications

• Bachelor’s degree in Business Administration, Management, Criminology, Security Management, or related field preferred.
• 3–5 years of experience in security operations, manpower services, facilities management, or related industry.
• Proven experience in business development, sales, account management, or client acquisition.
• Experience in a security or manpower agency is highly preferred.
• Strong knowledge of security operations, manpower deployment, and client service management.
• Excellent communication, negotiation, presentation, and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple clients and operational requirements simultaneously.
• Willingness to conduct field/site visits and meet prospective clients.
• Proficient in Microsoft Office and business documentation.

Responsibilities

• Oversee daily deployment and operations of security personnel at client sites.
• Ensure guards comply with company policies, post orders, client requirements, and regulations.
• Conduct regular site visits, inspections, and operational audits.
• Monitor attendance, deployment, performance, discipline, and appearance of guards.
• Coordinate with clients regarding security concerns, incidents, manpower requirements, and issues.
• Prepare and review operational and incident reports and other documentation.
• Respond promptly to security incidents and coordinate corrective actions.
• Identify operational risks and recommend improvements.
• Coordinate with recruitment and operations teams for timely deployment and replacement of personnel.
• Assist in training, briefing, and performance evaluation of guards.
• Identify new business opportunities and support client onboarding.

Skills

Bachelor’s degree

Security operations experience

Business development experience

Agency experience

Security operations knowledge

Communication & interpersonal skills

Organizational & problem-solving

Multi-client management

Field/site visits willingness

Education

Bachelor’s degree in Business Administration/Management/Criminology/Security Management or related field

Tools

Microsoft Office

Job description

Qualifications

• Bachelor’s degree in Business Administration, Management, Criminology, Security Management, or a related field is preferred.

• 3–5 years of experience in security operations, manpower services, facilities management, or a related industry.

• Proven experience in business development, sales, account management, or client acquisition.

• Experience in a security agency or manpower agency is highly preferred.

• Strong knowledge of security operations, manpower deployment, and client service management.

• Excellent communication, negotiation, presentation, and interpersonal skills.

• Strong organizational and problem-solving abilities.

• Ability to manage multiple clients and operational requirements simultaneously.

• Willingness to conduct field/site visits and meet prospective clients.

• Proficient in Microsoft Office and business documentation.

Key Responsibilities

Security Operations

• Oversee the daily deployment and operations of security personnel assigned to client sites.

• Ensure security guards comply with company policies, post orders, client requirements, and applicable regulations.

• Conduct regular site visits, inspections, and operational audits.

• Monitor attendance, deployment, performance, discipline, and appearance of security personnel.

• Coordinate with clients regarding security concerns, incidents, manpower requirements, and operational issues.

• Prepare and review operational reports, incident reports, inspection reports, and other required documentation.

• Respond promptly to security incidents and coordinate appropriate corrective actions.

• Identify operational risks and recommend measures to improve security effectiveness.

• Coordinate with recruitment and operations teams to ensure timely deployment and replacement of personnel.

• Assist in training, briefing, and performance evaluation of security personnel.

Business Development

• Identify and develop new business opportunities for security and manpower services.

• Research potential clients, industries, projects, and market opportunities.

• Conduct client visits, presentations, meetings, and business proposals.

• Develop and maintain strong relationships with existing and prospective clients.

• Prepare quotations, proposals, service presentations, and other business development documents.

• Respond to client inquiries and coordinate requirements from initial inquiry through contract implementation.

• Participate in bidding, tender, and proposal processes.

• Monitor market trends, competitor activities, and client requirements.

• Follow up on leads and maintain an updated pipeline of prospective accounts.

• Coordinate with management and operations teams to ensure proposed manpower solutions are commercially viable and operationally feasible.

• Support contract negotiations and client onboarding as required.

• Achieve assigned business development and client acquisition targets.