Security Systems Support Specialist

ibex; Philippines; On-site; PHP 335,000 - 469,000; Full time

Job summary

ibex is seeking dedicated individuals to join its Security Systems Support Team in the Philippines. The role involves arming/disarming security panels, updating access codes, and guiding clients in using the security portal.

You will maintain client contact lists, respond to inquiries, and produce regular task reports. This position emphasizes reliability, attention to detail, and a solid understanding of security systems and basic account management, with a focus on accurate documentation and

Qualifications

• Familiarity with security panels and arming/disarming procedures.
• Ability to update codes and manage client contact lists accurately.
• Comfort using a security system portal and guiding clients through it.
• Respond to inquiries promptly with professional communication.
• Maintain records of tasks and generate reports.

Responsibilities

• Arming and disarming security panels as per client schedules and requests.
• Monitor panel statuses and respond to alerts or issues.
• Update security codes in the system as requested by clients.
• Maintain and update client contact lists and codes.
• Provide walkthroughs and support for using the security system portal.
• Assist clients in troubleshooting basic issues with the systems.
• Document and report on tasks completed and issues encountered.

Skills

Security operations

Account management

Portal navigation

Customer support

Documentation

Job description

ibex is seeking dedicated individuals to join its Security Systems Support Team in the Philippines. The role involves arming/disarming security panels, updating access codes, and guiding clients in using the security portal.

You will maintain client contact lists, respond to inquiries, and produce regular task reports. This position emphasizes reliability, attention to detail, and a solid understanding of security systems and basic account management, with a focus on accurate documentation and