Electronic Technician

ESSCOR - Ademco Security Group; Manila; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading security solutions provider in Metro Manila is seeking a Security Systems Engineer to oversee the installation, troubleshooting, and repair of Access Control Systems (ACS) and CCTV. The ideal candidate will have hands-on experience in security systems, adaptability in a 24/7 operations environment, and the ability to provide excellent documentation. Responsibilities include conducting on-site visits, maintaining system performance reports, and supporting various operational tasks. Competitive salary and benefits included.

Qualifications

• Experience with ACS and CCTV systems installation and maintenance.
• Ability to respond to hardware and basic software issues.
• Experience in on-site deployments, maintenance, and support operations.

Responsibilities

• Install, troubleshoot, and repair ACS and CCTV systems.
• Conduct on-site visits for root cause analysis and implement solutions.
• Maintain logs and documentation for audit and compliance.

Skills

Hands-on experience with Access Control Systems (ACS)

Basic troubleshooting skills for ACS hardware

Proficient in troubleshooting hardware, firmware, and software components

Knowledge of cabling standards

Ability to perform preventive maintenance

Familiarity with photobooth operations

Tools

CCTV / Access Control System certification

Safety Training / Occupational Safety Certification

Job description

Roles And Responsibilities

• Security Systems Engineer (Primary Role ACS & CCTV)
• Perform installation, troubleshooting, and repair of ACS and CCTV.
• Respond promptly to reported incidents, both hardware and basic software issues.
• Conduct on-site visits for root cause analysis and implement solutions to prevent recurrence.
• Serve as primary technical point of contact for ACS and CCTV-related issues.
• Prepare detailed daily, weekly, and monthly reports on system performance, incidents, and preventive maintenance.
• Maintain accurate logs and documentation for audit, compliance, and SLA purposes.
• Recommend system upgrades or optimizations to enhance reliability, security, and performance.
• Badge & ID Support (Secondary Role Relief)
• Support Badge & ID issuance and photobooth operations as needed, including:
• Photo ID reproduction (PVC, Access Badge, Company ID)
• Operation of Badge printers and cameras
• Inventory and logistics management of Badge & ID peripherals (PVC cards, ribbons, HID cards)
• Respond to ticketed access requests and helpdesk inquiries.
• Prepare reports for Badge & ID activities and support audits or compliance engagements.
• Door Hardware & Access Systems Support (Secondary Role Relief)
• Support Door Hardware & Access Systems tasks, including:
• Repairs of door closers, locks, hinges, and related access hardware
• Replacement of defective or out-of-warranty hardware under TCO-managed services
• Maintaining stock levels and assisting procurement follow-ups for door hardware
• Document work performed, incidents, and corrective actions.
• Cross-Functional Responsibilities
• Serve as a flexible resource to ensure SLA adherence and continuity across all three functional areas.
• Escalate unresolved issues to the respective Team Lead, Associate Manager, or Technical Support Unit Manager.
• Maintain accurate documentation of all work performed, preventive maintenance, incidents, and inventory activities.
• Support audit, compliance, and reporting requirements for all three service scopes.
• Shift & 24/7 Operations Support
• Be available for rotational shifts to support 24-hour operations.
• Provide emergency on-call support as required.
• Escalate and document critical incidents per SLA requirements.

Technical Skills

• Hands‑on experience with Access Control Systems (ACS) and CCTV.
• Basic troubleshooting skills for ACS hardware, door closers, and Badge & ID equipment.
• Proficient in troubleshooting hardware, firmware, and software components of security systems.
• Knowledge of cabling standards, device mounting, and system integration practices.
• Ability to perform preventive maintenance and system optimization.
• Familiarity with photobooth operations and Badge & ID peripherals.

Required Skills & Qualifications

• Hands‑on experience with Access Control Systems (ACS) and CCTV.
• Basic troubleshooting skills for ACS hardware, door closers, and Badge & ID equipment.
• Proficient in troubleshooting hardware, firmware, and software components of security systems.
• Knowledge of cabling standards, device mounting, and system integration practices.
• Ability to perform preventive maintenance and system optimization.
• Familiarity with photobooth operations and Badge & ID peripherals.

Soft Skills

• Flexible and adaptable, able to work across multiple operational scopes.
• Strong problem‑solving and analytical skills.
• Excellent written and verbal communication for client interaction and reporting.
• Ability to prioritize tasks in a 24/7 operational environment.

Certifications (Preferred)

• CCTV / Access Control System certification (e.g., CCURE, Lenel, Genetec, HID SEOS)
• Safety Training / Occupational Safety Certification

Experience

• 35 years of experience in ACS, CCTV, or security systems engineering
• Experience in on‑site deployments, maintenance, and managed services operations preferred.
• Prior experience in 24/7 support or multi‑site operations is a plus.
• Experience in Badge & ID operations or door hardware maintenance is a plus.