Security Coordinator - After Hours

Civicom Pacific Corp.; Muntinlupa; Hybrid; PHP 335,000 - 391,000; Full time

Job summary

Civicom Pacific Corp. is seeking a Security Coordinator to manage communications and coordinate security activities during night shifts and weekends, ensuring all records are accurate and up-to-date.

Initial training is onsite in Alabang (9 PM–6 AM) for one week, followed by a transition to work-from-home under a strict Business Continuity Plan. You will monitor guard check-ins, coordinate vendor arrivals, and keep stakeholders informed to ensure smooth after-hours operations.

Qualifications

• Demonstrated ability to stay organized while managing multiple tasks.
• Strong written and verbal communication.
• Ability to respond promptly to inquiries and updates.
• Attention to detail in updating records and monitoring check-ins/check-outs.
• Ability to follow procedures and coordinate multiple work orders.
• Proven problem-solving skills in a coordination role.
• Willingness to work night shifts and weekends.

Responsibilities

• Communicate with vendors, managers, clients, and team members about ongoing jobs and updates.
• Follow up on work orders during nights and weekends to ensure progress.
• Monitor security guards’ check-ins and check-outs for accurate recording.
• Answer calls and group chats promptly and assist with inquiries or urgent concerns.
• Find new vendors when needed and discuss/negotiate pricing for work orders.
• Manage IVR check-in/check-out procedures and update systems and ETAs.
• Keep emails and records organized for easy tracking and follow-up.
• Report issues and provide updates to all stakeholders involved.

Skills

Organizational skills

Multitasking

Communication skills

Prompt responsiveness

Attention to detail

Procedural discipline

Problem-solving

Night/weekend work readiness

Job description

Job Overview

We are looking for an organized and reliable Security Coordinator to manage communications and coordinate security-related activities during night shifts and weekends. The role involves communicating with vendors, managers, and clients, monitoring work orders, following up on security guard check-ins and check-outs, and ensuring all records and updates are accurate. You will also help resolve issues, coordinate schedules and arrival times, and keep communication organized to ensure smooth after-hours operations.

Additional Details

• Salary Range: PHP 30,000 – 35,000 Total package
• Work Setup:
  • 1st week training onsite at Alabang office 9 PM – 6 AM
  • Transition to WFH after training but must follow strict Business Continuity Plan

Key Responsibilities

• Communicate with vendors, managers, clients, and other team members regarding ongoing jobs and updates.
• Follow up on work orders during nights and weekends to ensure tasks are progressing as expected.
• Monitor security guards’ check-ins and check-outs to ensure they are properly recorded.
• Answer phone calls and group chats promptly and assist with inquiries or urgent concerns.
• Find new vendors when needed.
• Discuss and negotiate vendor pricing when creating work orders.
• Manage IVR check-in/check-out procedures and update relevant systems and estimated arrival times (ETAs).
• Keep emails and records organized for easy tracking and follow-up.
• Report issues, provide updates, and ensure all parties involved are informed.
• Assist with other coordination tasks as needed.

Qualifications

• At least 2 years BPO Voice Account experience
• Strong organizational and multitasking skills.
• Good communication skills, both written and verbal.
• Ability to respond promptly to calls, messages, and urgent concerns.
• Strong attention to detail when updating records and monitoring check-ins/check-outs.
• Ability to follow procedures and manage multiple work orders at once.
• Problem-solving skills and the ability to coordinate effectively with different people.
• Willingness to work night shifts and weekends.

Find out more about Civicom Pacific atwww.civi.comand our Feathers Project atwww.feathersproject.org.