Technical Support / Customer Service Representative | Alabang - Onsite |Shifting

IBEX Global Solutions (Philippines) Inc.; Muntinlupa; On-site; PHP 300,000 - 420,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. in Alabang is seeking a Security Account Admin Coordinator to join on-site night shift. The role focuses on arming/disarming security panels, updating accounts, and assisting clients through the security portal.

You will maintain client contact lists, perform code updates, generate reports, and provide prompt, professional support. A detail-oriented, reliable team member who can work independently and as part of a team will fit well.

Qualifications

• Previous experience in security system management is a plus but not required.
• Experience with customer support (BPO) or technical assistance (TSR) is beneficial.
• Willingness to work on-site in Alabang with night shifts.

Responsibilities

• Arming and disarming security panels as per client schedules and requests.
• Updating security codes accurately in the system as requested by clients.
• Maintaining and updating client contact lists and associated security codes.
• Providing walkthrough assistance to clients on using the security system portal.
• Responding to client inquiries and troubleshooting basic issues with their security systems.
• Maintaining accurate records of arming/disarming activities and account updates and generating regular reports.

Skills

Attention to detail

Communication skills

Teamwork

Independent work

Basic computer skills

Familiarity with security systems and

Job description

This will be Work On Site in IBEX Alabang and on a Night Shift/Shifting schedule.

Security Account Admin Coordinator

The team is responsible for the arming and disarming of security panels and performing minor account updates. The Admin Coordinator will be detail-oriented, reliable, and will focus on account management for the security systems.

Duties & Responsibilities:

1. 
   

   Security Panel Operations:

   
   
   
   

   • Arming and disarming security panels as per client schedules and requests.

   
   

   • Monitoring panel statuses and responding to alerts or issues.

   
   
   
   


2. 
   

   Account Updates:

   
   
   
   
   • 
     

     Code Updates Only:

     
     
     
     

     • Accurately update security codes in the system as requested by clients.

     
     
     
     
   
   
   • 
     

     Contact List and Code Updates:

     
     
     
     

     • Maintain and update client contact lists and associated security codes.

     
     
     
     
   
   
   • 
     

     Portal Assistance:

     
     
     
     

     • Provide walkthrough assistance to clients on using the security system portal.

     
     

     • Help clients navigate the portal to manage their accounts and settings.

     
     
     
     
   
   
   
   


3. 
   

   Client Support:

   
   
   
   

   • Respond to client inquiries and requests promptly and professionally.

   
   

   • Assist clients in troubleshooting basic issues with their security systems.

   
   
   
   


4. 
   

   Documentation and Reporting:

   
   
   
   

   • Maintain accurate records of all arming/disarming activities and account updates.

   
   

   • Generate regular reports on tasks completed and any issues encountered.

   
   
   
   

Experience/Qualifications:

• Previous experience in security system management or a related field is a plus but not required




• Experience with customer support (BPO industry) or technical assistance (TSR) is beneficial.

Skills:

• Strong attention to detail and accuracy.




• Excellent communication skills, both written and verbal.




• Ability to work independently and as part of a team.




• Basic computer skills and familiarity with security systems and portals.