Dispatch Coordinator - After Hours

Civicom Pacific Corp.; Muntinlupa; Hybrid; PHP 335,000 - 391,000; Full time

Job summary

Civicom Pacific Corp. is hiring a Dispatch Coordinator to manage work orders, coordinate with vendors, managers and clients during after-hours and weekends.

You will handle calls, emails, negotiate vendor rates, recruit new vendors, and ensure ETAs and updates are communicated while maintaining a strict business continuity plan. Training starts onsite in Alabang, then transition to WFH.

Qualifications

• 2+ years BPO Voice Account experience.
• Strong written and verbal communication skills.
• Excellent organizational and time management skills.
• Ability to manage multiple work orders and prioritize tasks.
• Strong attention to detail and follow-up skills.
• Clear communication with vendors, clients, and internal teams.
• Willingness and availability to work weekends and after-hours schedules following EST.

Responsibilities

• Manage emails, phone calls, and group lines professionally and promptly.
• Coordinate with vendors, managers, and clients regarding work orders and project updates.
• Assign and dispatch work orders based on job details, previous work history, and vendor availability.
• Monitor estimated arrival times (ETAs) and follow up on delays or scheduling conflicts.
• Maintain regular communication with vendors to track job progress and resolve issues.
• Use the IVR system to record vendor check-ins and check-outs, update work order statuses, and provide client updates.
• Negotiate vendor rates, including labor and travel costs, while following budget guidelines.
• Learn about the different types of services and trades handled by the client to support effective coordination.
• Recruit new vendors to expand the available vendor network.
• Assist other Dispatch Coordinators and team members when needed.
• Attend team meetings, training sessions, and performance evaluations.
• Ensure smooth coordination and timely communication, especially during nights, weekends, and after regular business hours.

Skills

BPO Voice experience

Communication skills

Organizational skills

Time management

Vendor coordination

Job description

Job Overview

We are looking for an organized, proactive, and reliable Dispatch Coordinator to manage work orders and coordinate with vendors, managers, and clients during after-hours operations and the weekends.
The main responsibility is to ensure work orders are properly assigned, vendors arrive on time, ETAs are updated, and everyone involved receives the necessary updates. The role also involves answering calls, managing emails, negotiating vendor rates, and finding new vendors when needed.

Additional Details

• Salary Range: PHP 30,000 – 35,000 Total package
• Work Setup:
  • 1st week training onsite at Alabang office 9 PM – 6 AM
  • Transition to WFH after training but must follow strict Business Continuity Plan

Key Responsibilities

• Manage emails, phone calls, and group lines professionally and promptly.
• Coordinate with vendors, managers, and clients regarding work orders and project updates.
• Assign and dispatch work orders based on job details, previous work history, and vendor availability.
• Monitor estimated arrival times (ETAs) and follow up on delays or scheduling conflicts.
• Maintain regular communication with vendors to track job progress and resolve issues.
• Use the IVR system to record vendor check-ins and check-outs, update work order statuses, and provide client updates.
• Negotiate vendor rates, including labor and travel costs, while following budget guidelines.
• Learn about the different types of services and trades handled by the client to support effective coordination.
• Recruit new vendors to expand the available vendor network.
• Assist other Dispatch Coordinators and team members when needed.
• Attend team meetings, training sessions, and performance evaluations.
• Ensure smooth coordination and timely communication, especially during nights, weekends, and after regular business hours.

Qualifications

• At least 2 years BPO Voice Account experience
• Strong written and verbal communication skills.
• Excellent organizational and time management skills.
• Good analytical and problem-solving abilities.Ability to manage multiple work orders and prioritize tasks effectively.
• Strong attention to detail and follow-up skills.
• Ability to communicate clearly with vendors, clients, and internal teams.
• Willingness and availability to work weekends, and after-hours schedules following EST.

Find out more about Civicom Pacific atwww.civi.comand our Feathers Project atwww.feathersproject.org.