Dispatch Coordinator

The Force; Philippines; Hybrid; PHP 335,000 - 391,000; Full time

Benefits offered by this job

Health coverage

After-hours schedule

Career growth opportunities

Job summary

Civicom in Alabang, Philippines, is seeking Dispatch Coordinators who can coordinate between vendors and managers for project success. This is an after-hours, onsite role that requires strong communication, organization, and a proactive mindset.

You will handle calls, schedule work orders, track ETAs, recruit vendors, and support teams while maintaining asset information. A competitive PHP 30,000–35,000 total package, weekly off-hours schedule, and health coverage are offered.

Qualifications

• Experience in voice and non-voice BPO customer service.
• Excellent written and verbal English communication with strong email/phone etiquette.
• Ability to work independently during after-hours shifts and collaborate with onshore/offshore teams.
• Strong coordination and multitasking to manage multiple projects and deadlines.
• Active listening, clear communication and relationship building across stakeholders.

Responsibilities

• Organizes and manages emails and task tracking during the after-hours shift.
• Handles inbound/outbound calls and monitors the group line outside regular hours.
• Communicates with vendors and managers to ensure clarity and alignment on projects.
• Dispatches work orders by reviewing history and coordinating logistics between vendors and clients.
• Verifies client ETAs and addresses potential conflicts or delays.
• Maintains vendor contact to track progress and resolve issues.
• Uses IVR for check-ins, updates work orders, and provides client updates.
• Negotiates rates for labor and travel within budget guidelines.
• Attends weekly meetings and supports teammates with overflow tasks.

Skills

Voice & non-voice BPO

English communication

After-hours independence

Coordination & multitasking

Active listening & relationship skills

Tools

IVR system

Job description

We’re looking for individuals who understand the value of good work, those who will take on the challenge of doing something important–something remarkable. We need people whose sense of purpose far exceeds the ordinary cycle of everyday life. If you’re looking to etch yourself as someone who made a difference, you are most welcome here.

TheDispatch Coordinatorswill be responsible for ensuring project success by effectively coordinating between vendors and managers. This is anafter-hours rolethat requires strong communication and organizational skills. Key responsibilities include answering calls, scheduling work orders, tracking ETAs, and managing vendor rates. The role also involves assisting colleagues, recruiting new vendors, maintaining asset information, and attending training sessions.

• Salary Range: PHP 30,000 – 35,000 Total package
• This role is an onsite role at our Alabang location
• Work schedule: Tuesdays to Saturdays from 1 AM to 10 AM Manila Time (subject to change depending on client/business need)

Main Duties and Responsibilities:

• Organizes and manages emails to ensure efficient communication and task tracking during the after-hours shift.
• Handles inbound and outbound phone calls promptly and professionally, including monitoring and answering the group line outside of regular business hours.
• Communicates effectively with vendors and managers to ensure clarity, alignment, and smooth execution of projects.
• Dispatches assigned work orders by reviewing previous work history and coordinating logistics between vendors and clients.
• Verifies client ETAs on each work order and proactively addresses any potential conflicts or delays.
• Maintains consistent contact with vendors to track progress, provide updates, and resolve any issues that arise during the shift.
• Utilizes the IVR system for check-ins and check-outs, updating work order statuses, and delivering timely updates to clients.
• Negotiates rates and prices for labor and travel charges while adhering to client and company budget guidelines.
• Develops a working knowledge of all trades and services performed by the client to enable effective troubleshooting and communication.
• Attends weekly team and company meetings to maintain alignment, even when working during off-hours.
• Supports fellow Dispatch Coordinators and team members by assisting with overflow tasks or providing backup when needed.
• Recruits new vendors to help build and maintain a diverse, skilled, and dependable vendor network.
• Completes regular self-evaluations to reflect on individual performance and establish growth and improvement goals.
• Participates in training sessions and ongoing learning opportunities to stay up to date with industry standards and best practices.
• Works independently with minimal supervision during after-hours operations, exercising sound judgment and decision-making to resolve issues in real-time.

Qualifications:

• Proven experience in both voice and non-voice BPO customer service roles
• Excellent written and verbal English communication skills, with strong email and phone etiquette
• Ability to work independently during after-hours shifts while maintaining effective collaboration with onshore and offshore teams
• Strong coordination and multitasking skills to manage multiple projects and meet deadlines
• Skilled in active listening, clear communication, and relationship building across stakeholders and team members

Where will you be working

Civicom’s main office is located on the 7th floor of the Unioil building in Madrigal Business Park, Alabang, Muntinlupa City. Situated 10 minutes walking distance away from lifestyle centers such as Alabang Town Center and Molito’s park-like green space, we are also conveniently close to public transportation at the intersection of Daang Hari Avenue and Zapote Avenue.

If you’re the person we’ve been looking for, you can expect:

• To create and be part of something truly remarkable
• Full-time employment with the opportunity of regularization in as short as 3 months A competitive salary package based on your talent and experience
• A company-sponsored Health Maintenance coverage for your needs on Day 1 Quarterly Performance Bonuses
• Perfect Attendance Bonus
• 10 accrued Sick Leave credits in a year, commutable to cash
• 10 Vacation Leave credits in a year, among others
• Promising career growth and learning opportunities
• The opportunity to collaborate with the other teams and business units in the company including our global business leaders
• Having a hand in our mission to uplift those who live in extreme poverty simply by being part of our team of Really Good People